Tenders Are Invited For Information Request: Development Partnership For Data-Driven And Ai-Assisted Customer Guidance

Purpose Of The Information Request This Is About Market Mapping In Accordance With Section 65 Of The Procurement Act (Act On Public Procurement And Right-Of-Use Agreements 1397/2016). This Announcement Is A Request For Information, Not A Procurement Announcement / Request For Quotation. The Publication Of This Request For Information Does Not Start A Tender. The Purpose Of The Request For Information Is To Gather Information From The Market For The Preparation Of The Acquisition Of A Data-Driven And Ai-Assisted Customer Guidance Development Partnership. Answering The Request For Information Is Not A Condition For Participating In A Subsequent Tender, And Failure To Answer Does Not Affect The Position Of The Potential Bidder In Any Way. Business Finland Is Preparing A Procurement Concerning A Development Partnership For Data-Driven And Ai-Assisted Customer Guidance. It Is A Broad-Based, Strategic And Operational Digital Transformation Partnership. The Acquisition Is Now In The Preparation Phase - The Target, Scope, Requirements, Implementation Model And Schedule Of The Acquisition Have Not Yet Been Definitively Defined. However, According To The Preliminary Estimate, The Procurement Notice Will Still Be Published Around The Turn Of September-October 2026. The Schedule Is Indicative And May Change. The Request For Information Gathers Information That Is Used In The Preparation Of The Procurement. The Aim Is In Particular: - To Find Out What Kind Of Solutions, Service Models And Products Are Available On The Market; - To Get Feedback On Preliminary Suitability And Minimum Requirements And Their Realism; - To Map The Structure Of The Market, The Number Of Potential Suppliers And Their Interest; From Business Finland (Financial Center) And From The Limited Company Called Business Finland Oy (Company). The Financial Center And The Company Form A Functional Entity, And They Are Managed With A Common Strategy. The Business Finland Entity Offers Innovation Financing And Internationalization Services And Promotes Tourism And Investments In Finland. The Company And Rahoituskeskus (Bf) Is The Procurement Entity In This Procurement. Object Of The Procurement The Object Of The Procurement Is A Wide-Ranging, Strategic And Operational Digital Transformation Partnership. The Service Covers Strategic Advice, Implementation Of Technical And Data Development, Organizational Development And Change Management Capabilities. The Selected Partner Supports The Customer In Three (3) Integrated Core Streams (Workstreams): Stream 1: Development And Implementation Of Use Cases Validation, Design And Implementation Of Data-Driven Use Cases In The Customers Prioritized Backlog To Ensure Clear Business Potential And Customer Value. Stream 2: Technical And Data Development Support The Suppliers Experts Work In Close Cooperation With The Business At The Martech And Salestech Interface. The Role Includes Identifying The Requirements Set By The Use Cases, Implementing Best Practices And Technical Implementation Support To Utilize A Unified Customer Profile, Modern Marketing Technology And Crm Environment. Stream 3: Organizational Development And Strengthening Change Capabilities Developing Organizational Capabilities To Support Data-Driven Operations, Renewing The Operating Model, Strengthening Cooperation Across Organizational Boundaries And Common Operating Methods, Metrics And Responsibilities Development. The Stream Also Includes Strengthening The Organizations Change Capabilities And Supporting The Introduction Of New Operating Methods And Solutions. The Object Of Procurement Is Described In More Detail In Appendix 1 (Description Of Object Of Procurement). Draft Documents Attached To The Information Request And Their Commentary This Request For Information Includes Part Of The Procurement Documents In The Draft Stage Of The Procurement Being Prepared:- Tp Appendix 1 Description Of The Procurement Object- Tp Appendix 2 Price Form- Tp Appendix 6 Competence Requirements- Tp Appendix 7 Agreement Not All Procurement Documents Have Been Attached At This Stage, But Those Documents Have Been Selected As Attachments, Regarding Which The Markets Feedback Is The Most Essential In Terms Of Procurement Preparation. Suppliers Are Asked To Familiarize Themselves With The Appendices And Provide Comments On Them. Comments Are Asked To Be Identified In Such A Way That It Is Clear Which Appendix And Which Section (Document Name And Section Number Or Title) The Comment Applies To. Regarding Proposed Changes, We Also Hope For A Short Justification And A Possible Proposal For A Replacement Entry. In Addition, The Respondent Is Asked To Answer The Questions Presented At The End Of This Request For Information.