Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Offer Of Contract For It Workplaces, Unit Administration And Service Desk

It Services: Consulting, Software Development, Internet And Support – Offer Of Contract For It Workplaces, Unit Administration And Service Desk. Danmarks Nationalbank (Nationalbank) Is Denmarks Central Bank. Danmarks Nationalbanks Operations Are Based On The Danmarks Nationalbank Act From 1936, According To Which Danmarks Nationalbanks Task Is To Maintain A Secure Monetary System In Denmark And To Facilitate And Regulate Money Circulation And Credit. This Task Description Continues To Cover Danmarks Nationalbanks Role And Responsibilities As A Central Bank. Danmarks Nationalbank Handles A Number Of Tasks Critical To Society, Including The Operation And Monitoring Of Critical Payment Infrastructure As Well As The Exercise Of Central Monetary Policy Functions. The Processes, Systems And Data That Support These Tasks Are Of Crucial Importance For Financial Stability And Trust In The Danish Financial System. Danmarks Nationalbanks Business Needs Must Ensure That The Contract Supports A High Level Of Delivery Security, Robustness And Continuity In The Delivery Of The Services. The Supplier Is Therefore Expected To Demonstrate A Proactive Approach To Both Daily Delivery And Handling Of Risks, Opportunities For Improvement And Technological Development. Danmarks Nationalbank Has A High Focus On Information Security, And The Supplier Must Ensure A Level Of Security That Corresponds To That Found In Comparable Organizations With A Similar Threat Profile. Danmarks Nationalbanks Security Requirements Apply To All Deliveries And Activities Carried Out For Or On Behalf Of Danmarks Nationalbank As Part Of The Delivery Of The Contract Services. This Places High Demands On Safety, Robustness And Operational Resilience. On This Basis, It Is Required That The Supplier Must Be Certified According To Iso/Iec 27001:2022 Or An Equivalent International Standard During The Entire Contract Period. In Addition, The Contract Requires That The Supplier Complies With Swift Csp Requirements And Can Document This Compliance With Both Danmarks Nationalbank And Swift. Danmarks Nationalbank Basically Uses Microsoft-Based Technologies And Tools In Its It Architecture And System Support. Furthermore, Service Delivery Management Is Based On Itil V3 Principles And Processes. The Purpose Of The Contract Is To Establish A Supplier Collaboration On The Delivery Of Services Related To It Workplaces, Unit Administration, Onsite Support And Service Desk. The It Workplace Includes, Among Other Things Supply And Support Of Desktop Computers, Laptops And Peripherals As Well As Service Desk Functions And Related Operational And Support Services. In Addition, Support For Tablets And Smartphones. In Connection With The Implementation Of Windows 11, Danmarks Nationalbank Has Carried Out A Major Replacement Of Older Devices, Which Has Led To A Significant Modernization Of Danmarks Nationalbanks Pc Portfolio. It Is A High-End Pc Model That Is Issued To All Employees And External Consultants. In This Connection, The Supplier Must Acquire Ownership Of Certain Assets (Hardware). The Supplier Must Function As A Central Contact Surface (Single Point Of Contact) For The Covered Services And Enter Into A Close Collaboration With