Tenders Are Invited For Computer-Related Services – Acquisition Of Licenses And Tma Tme Services For The Crm Application

Computer-Related Services – Acquisition Of Licenses And Tma Tme Services For The Crm Application. The Purpose Of This Contract Is The Supply Of E-Deal Efficy Licenses As Well As Third-Party Application And Scalable Maintenance And Corrective And Preventive Maintenance Of The Customer Relationship Management (Crm) Application. The Challenges Are As Follows: - Ensure Continuity Of Service With Corrective And Evolving Maintenance Of The Crm Tool, It Being Understood That The Solution Is Hosted On-Premise, On The Brgm Information System Servers; - Support The Brgm In The Operational Deployment Of The Crm Tool And Its Appropriation By Users (Training, Technical Assistance); - Mobilize High-Level Expertise On Efficys E-Deal Crm Software And In Customer Relationship Management, To Advise On Developments Or Solutions To Be Implemented To Correct Situations Causing Problems