Tenders Are Invited For Request For Information: Security Phone Solution And Related Services

The Service Center Of The City Of Helsinki (Later Palvekeskus Helsinki Or The Customer) Is Preparing A Tender For The Procurement Of A Security Phone Solution For Care Services Produced At Home For The New Contract Period, Which Is Supposed To Start In The Beginning Of 2028. The Goal Of This Request For Information And Market Survey Is To Map The Security Phone Solutions, Technologies And Development Prospects On The Market Suitable For The Use Of Care Services Before Bidding For The Actual Procurement. Palveukeskus Helsinki Reserves The Right To Ask Suppliers Who Responded To The Request For Information To Company Dialogues To Present Their Security Telephone Solutions That They May Later Offer. The Actual Tender For The Procurement Of A Security Telephone Solution Will Be Scheduled For 2027. The Helsinki Service Center Produces The Security Telephone Service For Its Home Care Services As Its Own Service. The Competitive Security Telephone Solution Is Procured As Part Of This Service Package, In Which Case The Equipment, Background System And Related Services Provided By The Supplier Support Palvelukeskus Helsinkis Own Installation, Maintenance, Alarm And Customer Service Processes. The Solution Is Procured Using A Leasing Model, Where The Equipment Is Owned By The Supplier And Used By The Subscriber Against A Monthly Rent. The Users Are Mainly Elderly People And Other Customers With Impaired Functioning. The Service Currently Has Around 5,000 Customers, And Several Thousand Alerts Are Received Every Month. The Security Telephone Solution That Is The Subject Of The Information Request Must Be Suitable For The Social And Healthcare Operating Environment And For The Round-The-Clock Critical Operation Of The Helsinki Security Telephone Service. The Solution Includes At Least:- Security Phones To Be Installed In The Customers Home Or Housing Unit And Additional Devices Connected To It- A Background System Enabling Remote Control And Monitoring Of Security Phones- Device Delivery, Maintenance, Support, Maintenance And Replacement Services- Reporting And Integration Capabilities- Continuous Development Of The Solution During The Contract Period The Helsinki Service Center Asks Suppliers Responding To The Request For Information To Describe In Their Response In Particular:- Their Security Phone Solution On The Market With Additional Services- Where Is The Security Phone Solution Currently In Use (The Most Important Relevant References)- Description Of The Costs And Preliminary Pricing Model (Rental Model)- The Open Interfaces And Integration Capabilities Of The Solution (Existing And Development Possibilities Itemized)- The Possibilities Of Artificial Intelligence, Analytics And Predictive Monitoring (Such As Management With Information)- Connectivity Of Third-Party Sensors And Well-Being Devices- Solutions That Support The Usability Of The Service For Elderly Users- The Data Security Of The Solution- And A Summary Of The Data Protection Model - Views On The Industrys Development And Key Innovations For The Years 2028-2035. This Market Survey Is Not A Procurement Announcement Or A Request For Tender, But Its Purpose Is To Support The Preparation Of Future Tenders And To Ensure That The Procurement Corresponds To The Current And Future Opportunities Of The Market. Answering The Request For Information Is Not A Prerequisite For Participating In A Possible Tender That Will Be Published Separately Later, And It Does Not Affect The Bidders Position In It. All The Information Presented In The Request For Information And The Answers Given To It Are Preliminary And Do Not Bind The Procurement Unit Or The Respondent To This Request For Information. No Compensation Is Paid For Answering The Request For Information And Participating In A Possible Business Dialogue. The Request For Information Does Not Obligate The Procurement Entity To Carry Out The Actual Tender. Palvelukeskus Helsinki Can Hold A Dialogue With Operators Who Have Expressed Their Interest. Palvelukeskus Helsinki Can Request A Meeting Or Additional Information From Those Responding To The Information Request, If It Deems It Necessary. The Information Collected Through Market Mapping Will Remain Confidential In The Use Of The Procurement Unit And Will Only Be Used For The Preparation Of The Procurement.