Tenders Are Invited For Request For Information: Security Devices That Support Living At Home, Device Management And Maintenance Services

With This Announcement, The Päijät-Häme Welfare Area Is Launching A Market Survey Regarding The Planned Purchase Of Security Device Solutions That Support Living At Home And Their Life Cycle Services. The Starting Point For The Preparation Of The Procurement Is That The Welfare Area Investigates The Organization Of The Operation Of The Security Service Center As Its Own Operation In The Future. The Goal Of The Request For Information Is To Map The Solutions And Service Units Available On The Market And To Obtain The Views Of Market Players On The Definition Of The Procurement Object, Technical Solutions, Integrations, Service Model, Pricing Structure, Length Of The Contract Period And Other Key Points From The Point Of View Of Procurement Preparation. In Addition, The Request For Information Aims To Find Out The Readiness Of The Market To Implement A Solution In Which The Alarms Of Security Devices Are Transmitted Directly To The Welfare Areas Own Security Service Center. The Purpose Of The Request For Information Is Only To Collect The Market Information Necessary To Support The Preparation Of The Procurement And To Carry Out A Market Dialogue. The Päijät-Häme Welfare Area Does Not Purchase Products Or Services With This Request For Information And Does Not Undertake To Carry Out The Procurement As Described In This Request For Information. No Compensation Is Paid For Responding To The Request For Information, And The Request For Information Does Not Oblige The Procurement Unit To Carry Out The Purchase Or Start The Procurement Procedure. The Information Presented In The Request For Information, The Description Of The Object Of Purchase And Other Information Related To The Purchase Are In The Draft Stage And Are Therefore Preliminary. The Procurement Unit Reserves The Right To Change The Content, Scope, Technical Requirements, Procurement Model, Contract Arrangements And Other Conditions Related To The Procurement Based On The Information Obtained In The Market Survey. Subject Of The Request For Information The Subject Of The Planned Procurement Is Security Device Solutions That Support Living At Home And Their Life Cycle Services. The Initial Content Of The Procurement Includes, Among Other Things:- Security Phones And Related Alarm Bracelets- Locating Security Devices- Door Alarms And Other Security Technology Accessories- Device Management Systems- Integrations With The Systems Used By The Welfare Area- Commissioning, Installation And Training Services- Maintenance, Maintenance And Support Services- Services Related To Equipment Life Cycle Management In The Planned Procurement Model, The Reception, Processing, Evaluation And Transmission Of Alarms Would Be Carried Out In The Welfare Areas Own Number Of Devices And Alarms: From January 1 To August 31, 2026, The Päijät-Häme Welfare Area Has Had An Average Of 3,290 Security Service Customers Every Month, Who Have Had An Average Of 23,296 Calls Made To The Security Service Center And 2,620 Tasks Assigned To Security Assistants. These Customers Have Used An Average Of 3,145 Security Phones, 203 Locating Security Bells And 197 Door Alarms Every Month.