Tenders Are Invited For Software-Related Services – Ticket System

Software-Related Services – Ticket System. The Subject Of The Procurement Is The Creation Of The Overall System Described In The Tender Documents, Including Bringing The Contractor Into Operational Readiness On The Basis Of A Work Contract And The System Service And Further Development Of The Overall System. The Overall System Consists Of A Customer-Specific, Market-Standard Ticket System Software (On Premise Or In The Rlp Cloud Of The Ldi / Rental), Which Meets The Requirements Of Modern Ticket Processing By The Customer, Including Associated Customer-Specifically Created Or Adapted Integrations Into The Customers It System In Accordance With The Further Regulations, In Particular In Accordance With The Customers Functional And Technical Specifications, See Service Description. This Includes, Among Other Things, The Integration Of The Ticket System Software Into The Sap Landscape Operated By The Client, Including Connection To Transport Management, The Mapping Of Various Evaluations And Reports, The Creation Of Knowledge Databases And Migrations From Various Source Systems. To Create The Overall System, The Software Must Be Set Up And Configured, In Particular, User Accounts Must Be Created And Data Imported In Accordance With The Service Description Or System Environment, The Software Must Be Connected To Various Tools Of The Client Via Interfaces, The Required Automation Must Be Established, A High Level Of Interoperability With The Named Third-Party Systems Must Be Established, Testing, Test Instances Must Be Set Up And Operated, The Onboarding Process Must Be Successfully Completed, Including Interface Integration To The Third-Party Systems And Training. Productive Use After Acceptance Of The Entire System Must Be Possible In Accordance With The Contract For All Connected Users Of The Client, See Service Description, By August 1, 2027. Further Details Can Be Found In The Attached Tender Documents, In Particular The Service Description, System Environment And Contract.