Tenders Are Invited For Information Request/Market Survey: Customer Feedback System

This Is Not A Procurement Notice Or A Request For Tenders, But A Request For Information, With Which The South Karelia Welfare Region Asks System Suppliers To Register For A Possible Tender. This Is A Request For Information/Market Mapping, With Which The South Karelia Welfare Region Maps Potential Service Providers As Suppliers Of The Customer Feedback System. With The Help Of The Market Mapping, The Welfare Region Aims To:1. To Get Information About The Markets Offer And The Solutions Of Different Suppliers2. Possible Implementation Of Integrations For Different Platforms Or Systems3. To Evaluate The Implementation Of Information Security And Data Protection4. To Get An Overview Of Pricing Models And Cost Structures (No Individual Offers)5. To Map Delivery And Service Models The Market Dialogue Is Open To All Suppliers Who Have Solutions That Fall Under The Scope Of This Solution Set. The Focus Of The Dialogue Is On Solutions That Are Already In Production. Suppliers Are Asked To Present Services That Are Available And Where The Key Functionalities Are Already Implemented. Presentations Of Solutions That Are Under Development Or At The Concept Level Must Be Separately Mentioned By The Supplier In The Brochure They Deliver And Give An Estimate Of The Possible Implementation Date. - Telephone Service - Transactions At The Service Point - Electronic Transactions The System Must Also Enable The Collection Of National Customer Feedback In Accordance With The Definitions Of The Institute Of Health And Welfare (Thl). User Groups Are: - Employees Of The Welfare Area (Managers, Supervisors) Key Functionalities Case Management - Feedback Information Processing - Responding To Feedback Via The System Text Message Feedback - Two-Way Text Message - Browser-Based Text Message Survey - Blocking The Sending Of A Survey For People Who Have Denied Sending A Message Online Feedback - Browser-Based Survey Summaries/Reports - Automated Summaries For Authorized Persons Feedback Devices - Physical Feedback Devices Artificial Intelligence - Analysis Of Feedback Data, Creation Of Withdrawals And Trends - Interactive Feedback Integrations - Data Export And Reporting (Database) - User Id Management Via Entra Id (Welfare Area Employees Who Process Feedback) - Possible Integrations Patient And Customer Data Information System Technical Requirements - Cloud-Based Saas Solution - Finnish User Interface - Implementation In Accordance With The Accessibility Directive - Continuous Maintenance And Updates - User Support In Finnish We Ask You To Answer The Following Questions: Overview Of The Solution - Do You Offer A System Solution That Includes The Functionalities Described Above? - What Is The Name Of Your Solution And A Brief Description? - What Are The Key Strengths Of Your Solution? Functionality? Technical Characteristics- What Is The Technical Architecture Of The Solution?- How Is Data Security Ensured?- What Language Options Does The System Support? Experiences And References- Is Your Solution Used In Welfare Areas/Municipalities? The Opportunity To Attend Presentation Events Organized On Teams Among Those Who Responded To The Request For Information/Market Dialogue, If The Procurement Unit Deems It Necessary To Obtain Additional Information. The Possible Presentation Time Of The Teams Meeting Includes 30 Minutes Of Presentation Of The Offered System And 30 Minutes Of Discussion. Answers To The Questions Are Requested To Be Sent By 30.9.2026 At 3:00 P.M. Answers Are Requested In A Short And Informative Manner. Answers Are Requested To Be Sent To The Address [email protected]. Message Title: Market Mapping: Customer Feedback System. This Request For Information/Market Mapping Does Not Ask For, Nor Does This Request For Information Provide Offers, But Only Information Related To The Purchase Is Requested. Participation Or Non-Participation In The Market Mapping/Request For Information Does Not Affect The Bidders Position In A Possible Tender. The Market Dialogue Invitation Is Not Binding On The Respondent (Supplier) To Participate In The Tender, And Responding To This Announcement Is Not A Prerequisite For Later Participation In The Actual Tender. Participants In The Market Survey Are Not Entitled To Compensation For Participating. The Procurement Unit Does Not Undertake To Carry Out The Procurement In Question. Decisions On The Initiation Of A Possible Procurement Process Are Made After A Market Survey. The Supplied Material Is Treated As Confidential In Accordance With Section 24 Subsection 1 Point 20 Of The Public Information Act. The Southern Karelia Welfare Region Thanks You In Advance For Your Answers. They Are Valuable In Defining Our System Needs And Preparing For A Possible Acquisition.