Tenders Are Invited For Software Implementation Services – Services For The Implementation, Management And Start-Up Of A Self-Examination System In Cabins For Carrying Out Driver Qualification Tests For Rental Vehicles With A Driver (Vtc) In The Community Of Madrid.

Software Implementation Services – Services For The Implementation, Management And Start-Up Of A Self-Examination System In Cabins For Carrying Out Driver Qualification Tests For Rental Vehicles With A Driver (Vtc) In The Community Of Madrid.. The Implementation And Management Of A Self-Examination System In Two Cabins For The Professional Qualification Test For Drivers Of Vtc Vehicles, Guaranteeing: • The Identity And Traceability Of The Candidate. • Individual Execution Of The Test Without Assistance. • The Periodic Availability Of Tests According To Demand. The Purpose Of The Contract Is To Contract The Complete Service That Includes The Creation, Installation, Development, Implementation, Configuration, Maintenance, Technical Support And Training Of A Comprehensive Service That Allows The Community Of Madrid To Have A Complete Technological Solution For Carrying Out Self-Examinations That Include Tests For The Exercise Of The Profession Of Driver Of Rental Vehicles With A Driver (Vtc) In The Community Of Madrid. Scope Of The Project: The Scope Of The Project Is The Provision Of A Comprehensive Service, Managed By A Single Interlocutor, Which Covers All The Necessary Phases To Meet The Technical And Functional Requirements And Compliance With The Service Levels Described In This Document. This Service Must Contemplate The Implementation And Start-Up Of The Examination Booths, Comprising The Following Works: 1. Analysis, Construction, Implementation, Start-Up And Supervision Of The Service. It Will Carry Out The Definition Of Functional Processes And Specifications, Current Situation Analysis, Functional Design, Documentation Of Requirements And Modules, Detailed Technical Design, System Development, Implementation, Stabilization, Knowledge Management And Supervision Of The Exam Service. 2. Preventive Maintenance: Continuous Improvement Of The System Through Tests, Updates And Improvement Proposals. Corrective: Resolution Of Functional And Technical Incidents, Performance Optimization And Continuous Support. Evolutionary: Incorporation Of Functional And Technical Improvements Requested By Managers. 3. Training Training Plan And Transfer Of Technical And Functional Knowledge For Personnel Of The General Directorate Of Transport And Mobility And Madrid Digital. It Includes Personalized Courses, Pre-Startup Training, Subsequent Updates And Annual Retraining. 4. Support And Incident Attention Support Service After Going Into Production, Without Changes In Functionality. Resolution Times And Incident Types (Blocking, Intermediate, Low) Are Defined. Detailed Resolution Reports Are Generated.