Tenders Are Invited For Purchase Of Service Support For Hpe Equipment For A Period Of 36 Months For The Opole Provincial Branch Of The National Health Fund

The Subject Of The Order Is The Purchase Of Maintenance Services For Hpe Equipment For A Period Of 36 Months For The Opole Provincial Branch Of The National Health Fund. The Ordering Partys Specific Requirements Regarding The Method Of Providing Service Care And Substantive Support That Are The Subject Of The Order Are Included In The Description Of The Subject Of The Order (Opz), Which Constitutes Annex No. 1 To The Swz. The Concept Of Service Care Means The Official Technical Support Program Of The Manufacturer Hewlett Packard Enterprise, Guaranteeing Companies The Continuity Of Operation Of Their It Infrastructure (Servers, Mass Memories And Networks) Through Authorized Repairs, Access To Spare Parts, Software Updates And Assistance From Engineers In A Specific Time Regime. The Level Of Support For A Specific Group Of Equipment Is Specified In Annex No. 3 List Of Equipment And Technical Support. The Term Substantive Support Means Providing Advice, Consultations And Solving Current Problems In The Field Of Software Administration. It Also Includes Assistance In The Configuration Or Reconfiguration Of The Implemented Functionalities. The Ordering Party Informs That Detailed Requirements Regarding The Subject Of The Order Are Specified In Annex No. 1 To The Swz - Description Of The Subject Of The Order And In Annex No. 3 To The Swz - List Of Equipment And Technical Support.