Tenders Are Invited For Call Center – Contract For Call Center Services For Communication With Insured Persons. Supply Contracts

Call Center – Contract For Call Center Services For Communication With Insured Persons. Supply Contracts. Aok Bayern Intends To Outsource (So-Called Outtasking) Its Processes In The Area Of ​​Service Telephony As Defined Below. The Fundamental Goal Is To Ensure The Active Participation Of Suitable Insured Persons In Aok Bayerns Pension Contracts. Here, Insured Persons Are To Be Won Over To Participate In Pension Contracts In Accordance With §140A And §137F Sgb V, Or The Termination Of Participation, E.G. B. Due To A Lack Of Valid Medical Documentation From The Treating Doctor Required For Implementation In The Previous And Current Treatment And Documentation Period Of The Structured Treatment Programs According To §137F Sgbv. The Contractor Also Contacts Insured Persons Selected By Aok Bayern Who Are Eligible For Participation In A Pension Contract And Provides Them With General Information On The Content Of The Pension Contract. Individual Social Law Advice Or Decisions About Granting Benefits Are Expressly Excluded. If Specific Questions Arise During The Conversation, The Contractor Will Forward The Concern To Aok Bayern. The Attending Physician Usually Decides Whether The Insured Person Will Participate In A Treatment Program.