Tenders Are Invited For Parking Services – Monitoring, Operation And Management Of Paid Parking In The City Of Villeurbanne

Parking Services – Monitoring, Operation And Management Of Paid Parking In The City Of Villeurbanne. Since 2020, The City Of Villeurbanne Has Initiated Numerous Changes To Its Public Policies, Particularly On Paid Parking. Thus, The City Has Made The Choice Since 2023 To Entrust The Management Of Its Paid Parking Lot To A Single Player To Support The Extension Of Its Perimeter And The Modernization Of Its Associated Organizational Arrangements: New Pricing, Changes In Zoning, Api Control, Etc. The New Political Mandate 2026-2032 Is A Continuation Of The Mobility Policy Initiated By The City In 2020 And Plans To Further Expand The Paid Parking Perimeter From 8,000 Spaces In 2026 To 13,000 Spaces By The End Of 2031. It Also Aims To Continue The Evolution Of The Organizational Modalities Of This Policy With Tariff Modifications, Changes In The Classes Of Rights (New Pricing, Changes In Zoning Residential, Etc.) And The Development And Implementation Of New Tools. Faced With These Multiple Challenges, The City Of Villeurbanne Wishes To Continue To Call On A Single Player To Manage Its Paid Parking Lot And Deploy These New Tools. The Single Market Service Provider Must, Within The Scope Of Its Missions Detailed Below, Contribute To The Implementation Of These Developments Along Four Main Axes: - An Efficient Service To The User Thanks To Advanced Digital Tools, Maintaining A Quality Of Human Contact In Welcoming The User And Support For Audiences Far From Digital; - Effective Tools And Processes For The Daily Implementation Of The Parking Policy; - Efficient Control Of Paid Parking; - A Parking Observatory Contributing To The Adjustment Of The Municipal Parking Strategy. These Objectives Are Expressed Through Different Contractual Requirements, Detailed Later In The Document. Finally, The Sensitivity Of The Missions Integrated Into The Scope Of The Market, And Their Interdependent Nature, Justify A High Level Of Requirement In Terms Of Continuous Evaluation Of The Service Provided, And Excellent Responsiveness Of The Service Provider In The Management Of Hazards. The Quality Of The Interface With The Community Is Strategic Not Only For Monitoring The Proper Execution Of The Market But Also For Managing Other Missions Managed By The City, Such As Establishing The Parking Policy Or Controlling Nuisance Parking. The Management Of The Opening Of The Barriers Of The Verlaine Car Park With 238 Spaces And The Car Zone Of The Parc De La France Libre Is The Subject Of A Possible Additional Service (Pse)