GTR 117865409
Tenders Are Invited For Software Support Services – 10048442_Microsoft_Unified_Support_Services
ICB — International Competitive Bid
Closes Oct 06, 2026
Western Europe
Tender Information
GTR Reference
117865409
Tendering Authority
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Tender No
615624-2026
Financer Name
Self-Funded
Work Title
Tenders Are Invited For Software Support Services – 10048442_Microsoft_Unified_Support_Services
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
Western Europe
Political Region
European Union,G20
Last Date of Bid Submission
06-10-2026
Work Detail
Software Support Services – 10048442_Microsoft_Unified_Support_Services. The Subject Of The Tender Is Microsoft Unified Enterprise Support Services. The Scope Of Services Owed Is Divided Into The Following Service Blocks: Service Block A - Foundational Services Service Block B - Enhanced Solutions: Enhanced Designated Engineering (Ede) The Decisive Factor Is The Unified Enterprise Support Services Description (Ussd), German Version, Attached As Appendix 1 To The Service Description (As Of November 2025). The Ussd Also Applies To The Detailed Design Of The Above Service Blocks, In Particular With Regard To Service Levels, Levels Of Severity, Response Times And Service Conditions. The Contractor Ensures That The Service Is Provided Using The Original Microsoft Support And Escalation Structures.
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Tender Value
Ref. Document
Tender Documents
Global Tender Document
65e6a7f2-5025-4b4b-bdf8-5631312e67be.html
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