Invitation To Market Dialogue: Crm-Renewal (Base-Services)

Background: Kelas Kanta Services Produce National Social And Healthcare Digital Information System Services. As Part Of Service Production, Customer Data Of Social And Healthcare Service Providers Is Collected, Such As Name And Email Address And The Services In Use. Contact Information Is Used E.G. For Customer Relationship Management And Emergency Communication. Customer Data Is Stored In The Crm System. The Customer Uses An Electronic Transaction Service Called Kanta Ekstranet. The Customer Updates Their Own Contact Information, Fills In And Sends Forms And Views Customer Documents Through The Transaction Service. The Crm System Has About 200 Users And The Transaction Service Has About 5,000 Users. There Are Approximately 6,000 Customer Organizations. The Number Of Users And Customer Organizations Are Well Established. Goal: Kela Wants To Renew The Crm System Into A Cost-Effective Service. Kela Is Interested In Hearing About Various Saas-Based Crm Products On The Market And Options For Implementing The Transaction Service As Part Of The Whole. Kela Is Hoping For An Opinion From Market Players On Whether The Transaction Service Can Be Implemented With The Crm Products Own Features, A Separate Customer Portal Solution, Or A Combination Of These. Kela Is Interested In The Advantages, Costs And Maintainability Of Different Implementation Models. At This Stage, Kela Is Interested In Comprehensive Solutions That Include Solutions Affecting The Maintenance Of The Platform And Service. Target Of Procurement: The Target Of The Procurement Is A Saas-Based Solution For A Crm Product. As An Alternative, We Are Looking At Renewing The Transaction Service As Part Of The Overall Crm Solution. The Current Crm System Manages Kanta Services Customer Information, Such As Contact Persons, Services In Use And Access Control Information. The Customers Of Kanta Services Are Social Security Service Providers, Pharmacists, Professionals And Information System Suppliers. Kanta Ekstranet Is Intended For The Independent, Considered Administrative Business Of Social And Healthcare Service Providers. The Service Uses Suomi.Fi Identification And Transaction Authorizations. Customer Data Is Used For Customer Relationship Management, Communication And Reporting. Areas Of Procurement At The Top Level: - Delivery Of The Crm System And/Or Transaction Service Platform - Customization To Meet The Requirements - Migration Of The Current Service To The New Platform - Implementation And Training Of The Service - Maintenance And Support For The Contract Period Contents Of The Preliminary Presentation: - Overview Of The Solution, Key Functionalities And Technological Implementation. - Suitability Of The Solution To Kelas Needs, Including Customer Data Management, Processes, Integrations And Automation. - Data Security, Hosting, Maintenance And Service Model And Possible Division Of Responsibilities Between Kela And The Supplier. - Solution Cost Structure And Pricing Principles, Including Implementation, Maintenance, Development, Licensing And Cost Scalability. - The Products Development Direction And Key References From Similar Implementations. Dialogue Implementation Method: Market Dialogue Is Conducted In Writing And, If Necessary, In Teams Discussions. Kela Can Start The Dialogue Even Before The End Of The Registration Period. Registration: We Ask Interested Journalists To Register By Email And Provide Contact Information And A Preliminary Presentation Or A Link To The Material. How To Register: - E-Mail: [email protected] - Subject: Kanta Crm Reform, Registration - State In The Message: - Official Name Of The Company - Contact Persons Name, E-Mail And Phone Number - A Brief Description Of The Solution (And Attachment/Link To The Presentation) Deadline For Registration: 23.9.2026 At 4:00 P.M.