Tenders Are Invited For Computer-Related Services – Hosting Of The Erp System Schleupen.Cs From Stadtwerke Hilden Gmbh With Support

Computer-Related Services – Hosting Of The Erp System Schleupen.Cs From Stadtwerke Hilden Gmbh With Support. Swh Is Tendering For The Provision Of A Highly Available Cloud Infrastructure In The Contractors Data Center. The Service Does Not Only Consist Of The Provision Of Data Center Performance, But Also Includes, Due To The Intended Position As A Solution Provider, The Holistic Responsibility For The Stable And Future-Proof Operation Of Schleupen.Cs. The Services To Be Provided Include In Particular: - The Provision Of The Necessary Hardware And Data Center Infrastructure, - The Provision Of The Software Necessary To Operate The Systems (Including Current Versions Of Microsoft Windows Server, Microsoft Sql Server, Remote Desktop Services, If Necessary Citrix For Publishing Remote Apps), - The Takeover Or Migration Of The Existing System (Including The Sub-Systems Necessary For Operation) Into The Data Center Operation, - The Takeover Of The Existing Interfaces Third-Party Service Providers (Mandatory Smgwa, Ticket System, Customer Portal), - The Operation Of The Schleupen.Cs System (Including The Sub-Systems) In The Data Center: Productive And Test Systems With The Existing Clients, - The Sufficiently Powerful - At Least With Symmetrical 200 Mbit/S - Internet Connection Of The Client To The Contractors Data Center. A Connection Must Be Made By Means Of An Encrypted Vpn Tunnel Or By Providing The Service Providers Own Hardware, Which Is Integrated Into The Contractors Internal Network, - The Assumption Of Support Services As Part Of The Data Center Operation, - The Assumption Of Support Services For The Schleupen.Cs System, In Particular The Holistic, Independent Communication With Schleupen Se In Use And Problem Cases, - The Provision And Maintenance Of Current Hardware And Software (Operating System Software, Database Software, User Software), Which Are Operated With Active Maintenance Contracts / Software Assurance, - Monitoring Of Systems And Applications, - Immediate Error Detection, Communication To The Client In The Event Of An Error, As Well As Error Correction, - Maintaining Highly Available System Operation (24 Hours/7 Days A Week) Throughout The Entire Contract Term. It Is Imperative That There Is Strict, Logical Isolation From The Contractors Other Customers. The Exact Information On The Subject Of The Order Can Be Found In The List Of Services (Appendix B Of The Procedure Letter).