Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Medical Systems Support And Advice

It Services: Consulting, Software Development, Internet And Support – Medical Systems Support And Advice. Providing Operational Support And Consulting For The Medical And Related Systems Operating At Semmelweis University By Concluding A Framework Contract. The Framework Agreement Will Remain In Effect For 24 Months From The Date Of Entry Into Force, Or Until The Framework Amount Is Exhausted. The Frame Amount: Huf 85,000,000 Net. The Bidder Uses The Character Medsolution And Web E-Medsolution It Systems In A Mixed System, With The Necessary Subsystems, Interfaces, Database Management And Middleware Components. The Number Of Users Of The Medsolution / E-Medsolution System Exceeds 4,000 Registered Users. The Maximum Number Of Simultaneous Users Is 1,200. The Medsolution / E-Medsolution System Is Based On Act No. 29/2022 On Central Health It Services. (I. 31.) Government Decree 2/A. § (1), The Hospital Information System Provided As A Public Service By The Eszfk (Health It Service And Development Center), Which The Tenderer Is Obliged To Use Based On The Law. (2) Users According To Paragraph (1) Are Obliged To Use The Hospital Information System Provided By The Service Center. Main Modules And Function Groups • Ambulatory Patient Administration Module • Inpatient Administration Module • Surgery Module • Pharmacy Module • Medication Module • Nursing Module • Care Module • Dental Module • Efi Module • Ward Stock Request Module • Waiting List Module • Patient Appointment Module The Systems Operating At The Bidder Are Operated By The Bidders Application Operator Team, Who In Relation To The Systems Are L1. And L2. Level Support Is Provided. The Subject Of This Public Procurement Procedure Is L1. And L2. The Involvement Of Resources Necessary For The Provision Of Level Support Activity, Which Applies To The Following Main Tasks: End-User Support (L1), - Its Purpose Is To Provide A Quick And Simple Solution And Relieve The Higher-Level Solution Groups In Handling Basic Issues. • Receiving And Recording Announcements. Reception, Recording And Administration Of Notifications Received From End Users Via Phone, E-Mail And Ticketing System • Basic Troubleshooting. Solving Simple Technical Problems, E.G. Password Reset, Changing Software Settings, Checking Network Connection. • Information Collection. Detailed, Accurate Documentation Of Reports, Which Helps The Solution At Further Levels If There Is No Solution At The L1 Level • Forwarding Of Problems. If The Issue Is Beyond The Scope Of L1 Support, It Is Escalated To L2 Or Higher Support. • Administering And Setting Rights In Relation To Medsolution / Emedsolution And Related Subsystems Expert Support (L2) - The Purpose Of Which Is To Handle More Complex, Deeper Expertise Problems That Require An Expert With Specialized, More Detailed Knowledge. • Handling Incidents Escalated By L1 Support, Proposing Solutions Or Handing Over License G