Tenders Are Invited For Communications Equipment – ​​Migration Tk System Open Scape Voice Including Applications For The City Of Münster - Citeq

Communications Equipment – ​​Migration Tk System Open Scape Voice Including Applications For The City Of Münster - Citeq. The Client Is Responsible For The Procurement Of Server Hardware, Hypervisor, Storage (Vsan), Network Switches And The Implementation Of The Software Update Of Open Scape Voice V10 To The Current Release V11 Including All Connected Applications. As Part Of The Migration, The Hypervisor Vm-Ware Is To Be Replaced By Proxmox. Since The Existing Open Scape Contact Center Cannot Be Virtualized On Proxmox And Is No Longer Being Developed Further By The Manufacturer Mitel, The Migration Should Take Place To The Mitel Cx Contact Center. In Addition, The Maintenance Of The System Including Software Maintenance Should Be Taken Over. As Part Of The Maintenance, The Following Services Must Be Provided: - Maintenance, Including Software Maintenance Of The Telecommunications Systems, Including Dect - Branches - Session Border Controller - Uc System With Voicemail, Cti, One Number Service, Web Collaboration - Alarm Server (Newvoice) - Network Components For Connecting The Telecommunications Systems - Server & Storage Systems For Virtualization And Data Backup Of The Telecommunications Systems And Applications - Operation Of The Server Systems & Storage, Including Operating System - Remote Service 7X 24 X 365 - On Site Service - Patch Management & Release Management - Incident Management In Addition, Services Such As Purchase, Assembly And Maintenance For The Expansion Or Replacement Of Telecommunications Components Are Requested As A Shopping Cart Over The Contract Term. The Service Must Be Provided By April 1, 2027 At The Latest. Necessary Measures To Take Over The Maintenance, E.G. - Migration Of The Existing Systems - Familiarization With The System Documentation And Systems - On-Boarding Of Employees - Setting Up Remote Access On The Part Of The Contractor So That The Clients Remote Maintenance Access Can Be Used - Registration / Re-Registration Of The Service Partner With The Manufacturer Must Be Carried Out In Full By The Contractor Before The Service Is Taken Over. - When Submitting The Offer, The Contractor Provides A Migration Plan With Milestones