Tenders Are Invited For Takeover Of The Emergency Hotline For Times Outside Customer Service Business Hours And Overtime For Four Years

The Contractors Main Task Is To Process Telephone Inquiries From Customers Who Have Dialed München Wohnens Emergency Number. In Addition To Good Service Quality In Terms Of Accessibility And Waiting Times, What Is Essential Is The Independent Assessment Of The Tenants Requests Regarding Urgency And The Resulting Measures According To The Clients Specifications. This Requires Close Coordination With The Client, As Well As The Delivery Of Reliable And Precise Information And Evaluations With The Aim Of Continuous And Reliable Processing Of All Emergency Calls. Another Mandatory Requirement For The Contractor Is To Use Flexible, State-Of-The-Art Professional Telephony Software. This Must Be Named With The Last Release Update.