Tenders Are Invited For Call Center – Designation Of A Call Center

Call Center – Designation Of A Call Center. The Purpose Of This Contract Is To Appoint A Service Provider Specializing In Call Center Services Responsible For Handling Incoming Calls From Centr’Habitat. The Services Include: - Management Of Calls During Certain Office Hours, According To A Variable Schedule Communicated By The Contracting Authority; - Management Of Calls Outside Office Hours, Weekends, Public Holidays And During Exceptional Closures, With Transfer Of Calls To Services Or People On Call In Accordance With The Procedures Defined By Centr’Habitat. The Contract Is Concluded For A Period Of One Year And May Be Tacitly Renewed Three Times For Successive Periods Of Twelve Months. Due To The Nature Of The Services, Involving Direct Contact With French-Speaking Users And The Processing Of Personal Data, Specific Requirements In Terms Of Language (French) And Location Of The Service Are Provided For In The Special Specifications.