Prior Information Notice For System And Support Services – Softlab Erp System Maintenance And Development Service

Prior Information Notice For System And Support Services – Softlab Erp System Maintenance And Development Service. 1. The Subject Of The Order Is The Provision Of Maintenance And Development Services For An Erp System - Softlab, Used In The Financial And Accounting, Hr And Payroll, Property And Reporting Areas. 2. Minimum Requirements Regarding The Description Of The Subject Of The Order Or The Implementation Of The Order, Non-Negotiable, Which Must Be Met By All Offers: 2.1 Ongoing Provision Of Support And Maintenance Of The Softlab Erp System, 2.2 Provision Of Development Services For The Softlab Erp System, 2.3 Ensuring Integration Of The Softlab Erp System, 2.4 Providing A Dedicated Reporting System, 2.5 Monthly Reporting Of The Implementation And Handling Of Requests, Including Reporting On Sla Compliance, 2.6 Ensuring Dedicated Team, 2.7 Preparing Descriptions Of Activities Performed As Part Of Handling Requests (Both Maintenance And Development), 2.8 Conducting Training For Administrators In The Event Of Reported Needs, 2.9 Support From 8:00 A.M. To 4:00 P.M. On Working Days, 2.10 Providing Services For A Period Of 48 Months, Starting From January 1, 2027, 2.11 The Contractor Must Be A Certified Abs Partner. 3. Detailed Solutions Regarding The Implementation Of The Subject Of The Order, Including The Draft Provisions Of The Contract, Will Be Determined And Discussed During The Negotiations. The Final Version Of The Description Of The Subject Of The Order And The Draft Provisions Of The Contract Will Be Submitted Together With The Invitation To Submit Final Offers.