Bids Are Invited For Advanced Claims Management Solution

Icbc Has Initiated The Claims Service Delivery Evolution (Csde) Project To Explore Advanced Solutions And Capabilities To Support Claims Operations. The Project Will Identify And Evaluate Relevant Tools – Including Ai-Based Capabilities, To Support Staff In The Processing Of Claims. The Core Objective Of This Discovery Effort Is To Identify Relevant Technology Options To Accelerate Processing Times For Icbc’S Claims Customers.With The Information Obtained Through This Rfi, Icbc Expects To Better Understand The Technology Landscape And Solutions Appropriate For Core Claims Processing Needs, Including, But Not Limited To:1. Category 1: Intelligent Document Management, Knowledge Handling, And Next Best Action Recommendations Document Summarization & Management Embedded Knowledge Assistance & Managementclaims Virtual Assistant With Next Best Action Recommendation2.​​ ​Category 2: Skills-Based Workflows3. Category 3: Improved Customer Responsiveness