Tenders Are Invited For Incident Handling Software - Delivery Of An Annual Subscription With Technical Support (Helpdesk)

The Subject Of The Order Is For The Contractor To Provide The Ordering Party With: 1) As Part Of The Basic Order: Granting (Extend) To The Ordering Party A License For The Servicedesk Plus Msp Enterprise Edition - Multi Language Software, Together With An Extension Of The Agent To The Endpoint Central Msp Version And An Additional Intermediary Server As An Add-On Secure Gateway Server (Multi-Lingual Version, 255 Service Technicians, 10,400 Resources) For A Period Of 1 Year Along With Technical Support), 2) Under The Option Right: Granting The Ordering Party An Extension For An Additional 30 Software Licenses Specified In Point 3.2.1). Or Granting A License For Equivalent Software, I.E.: As Part Of The Implementation Of The Subject Of The Contract Under The Basic Order, The Contractor Is To Provide Equivalent Software And Implement It, Migrate Data From The Currently Used System While Maintaining The Form And Content, Make Parameterization, Configuration Or Other Changes Justified By The Needs Of The Ordering Party In Accordance With The Description Of The Subject Of The Order. The Contractor Also Undertakes To Provide Training For End Users And Administrators In The Event Of Providing Equivalent Software. To Avoid Any Doubts, The Provision Of Equivalent Software And The Above-Mentioned Activities Is Possible Provided That It Ensures The Possibility Of The Ordering Party Continuing To Provide Services To Third Parties At The Level Of The Current System. For This Purpose, Before Signing The Contract For Equivalent Software, The Contractor Will Submit A Signed Agreement With Mwt Solutions S.A. Indicating That It Has Support In The Data Migration And Verification Process. The Contractor Will Conduct Training For End Users And Administrators In The Event Of Providing Equivalent Software, Hereinafter Referred To As The Software, From The Date Of Expiry Of The Currently Held License, I.E. From December 15, 2026, For A Period Of One Year, And Will Provide Or Provide Technical Support To The Ordering Party During The License Period. A Detailed Description Of The Subject Of The Order, Quality Requirements, Technical Requirements (Parameters And Functionalities) Are Included In The Draft Contract (Together With With Its Annexes) Constituting An Annex To The Swz