Tenders Are Invited For Maintenance Of Information Technology Equipment – ​​Conservation And Maintenance Of Corporate Firewall Architecture Equipment Of The Government Of The Canary Islands.

Maintenance Of Information Technology Equipment – ​​Conservation And Maintenance Of Corporate Firewall Architecture Equipment Of The Government Of The Canary Islands.. Conservation And Maintenance Service For The Equipment That Constitutes The Corporate Firewall Architecture Of The Government Of The Canary Islands In Its Preventive, Corrective And Perfective Aspects, In Order To Cover A Wide Range Of Interventions And Actions On Said Equipment. The Service Includes: - A Telephone Support Service - Technical Assistance Service And Configuration Assistance. - Incident Resolution Service. - Parts And Equipment Repair Service. - Update Service For New Software Versions - Problem Discrimination. - Software Installations And Updates When It Cannot Be Done Remotely. - Installation And/Or Uninstallation, Removal Of Equipment, Transfer Of Equipment, With Intermediate Storage (When Applicable) In The Successful Bidders Workshops. -Knowledge Management, With Development And Improvement Of Action Procedures (Installations, Configurations,...).