Tenders Are Invited For Call Center – Construction And Implementation Of An It System - A Multi-Channel Customer Service Platform

Call Center – Construction And Implementation Of An It System - A Multi-Channel Customer Service Platform. The Subject Of The Order Is The Construction And Implementation Of An It System - A Multi-Channel Customer Service Platform Supporting Comprehensive User Service. The Scope Of The Order Includes Conducting A Pre-Implementation Analysis, Developing Design Documentation, Delivery And Configuration Of The Necessary Software And Implementation Of Three Integrated System Components: 1) Contact Center, 2) Internet Portal And 3) E-Learning Platform. A Detailed Description Of The Subject Of The Order Can Be Found In Annex No. 1 To The Swz And In The Annexes To The Opz, I.E.: Annex No. 1A To The Opz - Specification Of Requirements For The Contact Center; Annex No. 1B To Opz - Specification Of Requirements For The Internet Portal; Annex No. 1C To The Opz - Specification Of Requirements For The E-Learning Platform.