Tenders Are Invited For Business Development Consultancy Services – Ict-Supported Communication Services Citizen Dialogue

Business Development Consultancy Services – Ict-Supported Communication Services Citizen Dialogue. The Contractor Supports The Client In Communicating With Citizens (Citizen Dialogue) And Other Target Groups On Topics That Fall Under The Responsibility Of The Bmwe Using Hotlines And Via The General Authority Number 115. The Contractor Accepts All “Inbound Calls” (Incoming Calls) From The Hotlines And Forwarded Calls To The Uniform Authority Number 115 (2Nd Level). These Must Be Answered Professionally (Quickly, Understandably, Politely) And With High-Quality Advice (Competent, Correct Content) In German. If Necessary, The Contractor Answers Citizen Inquiries By Conducting “Outbound Calls” (Outgoing Calls) Or In Writing And Offers Computer-Aided, Guided Assistance In Navigating The Bmwe Website With Reference To Advice (Co-Browsing). The Subject Of The Service Includes Basic Services That Are Based On Previous Experience And Performance Requirements And Are Described Below: Ap 1: Hotline For Medium-Sized Businesses And Starting A Business Ap 2: Uniform Authority Number 115 Ap 3: Ad-Hoc Hotline (Option)