Tenders Are Invited For Data Storage Services – Implementation And Technical Support Of An Itsm-Class System Supporting It Processes At Pfron

Data Storage Services – Implementation And Technical Support Of An Itsm-Class System Supporting It Processes At Pfron. Chapter 4. Description Of The Subject Of The Order. 4.1. Subject Of The Order The Subject Of The Order Is The Implementation Of: 4.1.2. Task No. 1 (Basic Order) - Implementation And Launch Of A Working Itsm System In The Saas Service Model, Meeting The Requirements Described In The Opz And The Agreement. Task No. 1 Is Divided Into The Following Stages: 4.1.2.1. Stage 1 - Performing Pre-Implementation Analysis, Described In Detail In Point. From 12.6 To 12.7. Completion Deadline: 1 Month From The Date Of Conclusion Of The Agreement. 4.1.2.2. Stage 2 – Implementation Of The Itsm System. A Detailed Description Of The Implementation Is Described In Point. From 12.8 To 12.29. Completion Deadline: 5 Months From The End Of Stage No. 1. 4.1.2.3. Stage 3 - The Contractor Will Conduct Post-Implementation Workshops For The Ordering Party For Each Implemented Module Of The Itsm System. The Date Of The Workshops Will Be Agreed During Stage No. 2. 4.1.2.4. Stage 4 – Production Start And Provision Of Support, Maintenance And Development Services For The System. 4.1.2.5. Stage 5 - The Contractor Will Provide The Ordering Party With Complete Post-Implementation Documentation Within A Maximum Of 3 Months From The End Of Stage 2. 4.2. Task No. 2 (Basic Order) - Provision Of Support And Maintenance Services For The Itsm System, For A Period Of 36 Months From The End Of Stage 2 (Detailed Description In Annex No. 1 Of The Swz). 4.3. Order Under The Option - Changes In The Configuration Of The Itsm System When Action Is Required By The Contractor - Up To A Maximum Of 600 Man-Hours. 4.4. The System Supporting It Processes At Pfron Must Be Implemented In The Saas Service Model - Along With Granting The Necessary Licenses For 40 Operators And 5 Administrators. For The Duration Of Stage 2, The Contractor Will Grant The Ordering Party Free Licenses (Trial).