Tenders Are Invited For System And Support Services – Provision Of Maintenance Services For The Katowice Intelligent Monitoring And Analysis System For A Period Of 24 Months

System And Support Services – Provision Of Maintenance Services For The Katowice Intelligent Monitoring And Analysis System For A Period Of 24 Months. The Subject Of The Order Is Provision Of Maintenance Services For The Katowice Intelligent Monitoring And Analysis System For A Period Of 24 Months. As Part Of The Order, The Contractor Is Obliged To Provide Maintenance Services To The Currently Operating Katowice Intelligent Monitoring And Analysis System (Kismia), In The Area And Scope Presented In The Points Below: A) Performing A Startup Inspection Of The Entire Kismia System. B) Carrying Out Work Related To Organizing And Optimizing The Kismia System (Based On The Startup Inspection Report). C) Quarterly Inspections Of Technical Infrastructure. D)Analyst Maintenance And Modification. E) Diagnosing Problems With Kismia Hardware And Infrastructure. F) Service Or Support For The Ordering Party In Handling Warranty Applications. G)Monitoring Security Events And Incidents, Operating Parameters Of Server Equipment, Arrays And Network Devices. H) Handling Service Requests. I)Making Changes To The Configuration Of Hardware And Components Of The Kismia System. J) Installation Of Updates And Patches Issued By Producers Of Software Installed Within Kismia And Monitoring Changes In The Software As Well As Recommending Their Installation. K) Updating Software On Kismia System Devices In Accordance With The Manufacturers Recommendations. L) Conducting Training In The Use Of The Kismia System And Substantive Support For The Ordering Party, Including Technical Consultations. M) Documenting All Changes Made To The Kismia System. N) Disassembly And Assembly Works, Including Configuration Or Reconfiguration Of Equipment. O) Periodic Inspections Of Systems And Devices Installed In The Datacenter And The Generator Room. P) Stulz Air Conditioning Service. Q) Documenting And Periodic Reporting Of All Service Interventions. R)Camera Washing In An Amount Not Exceeding 20% ​​Of The Kismia System Cameras. S) Performing Necessary Maintenance Inspections. 3) Conditions For Providing Maintenance Services: Maintenance Services Should Be Provided 24 Hours A Day, 7 Days A Week And Will Include: A) Removal Of All Types Of Incidents With A Response Time Of Up To 4 Hours From The Time Of Reporting, B) Time To Remove Hardware Failure - Up To 48 Hours From The Time Of Reporting The Error, C) Time To Remove Software Error: I. Critical Error - Up To 24 Hours From The Time Of Reporting The Error, Ii. Other Error - Up To 72 Hours From The Time Of Reporting The Error. For The Duration Of The Warranty Repair Of The Equipment, The Contractor Will Provide Functional Replacement Equipment With Identical Operating Parameters.