Tenders Are Invited For Business Services: Law, Marketing, Consulting, Recruitment, Printing And Security – Collection Services For The City Of Lohja

Business Services: Law, Marketing, Consulting, Recruitment, Printing And Security – Collection Services For The City Of Lohja. The Object Of The Procurement Is Debt Collection Services For The City Of Lohja (Hereinafter The Procurement Unit Or The Customer). The Services To Be Acquired (Hereinafter The Services) Include: - Payment Reminders For The Subscribers Overdue Receivables - Voluntary Collection Of Public And Private Receivables - Acting As A Technical Intermediary In Respect Of Enforceable Receivables - Legal Collection Of Undisputed Receivables Under Private Law - Management Of Subsequent Collection And Possible Related Disputes And Criminal Cases - Issuance Of Credit Loss Recommendations - Balance Reports - Bankruptcy Supervision Of Receivables Over 1000 Euros - Automatic Removal Of Non-Payment Mark - Reporting - Accounts - Collection Legal Services - Electronic Transaction Service For The Subscriber And Debtors - Customer Service And Support Service By Telephone, E-Mail And Online Service - From The Point Of View Of The Operations Of The Customer Manager And Customer Service Person Responsible For The Customer Service Of The Service Provider Named For The Subscriber - Necessary Information Systems And Software Interfaces And Integrations With Different Information Systems. The Object Of The Procurement Covers Only The Services Needed By The City Of Lohja, The Customer Is Not Other Companies And Entities Belonging To The City Group. The Acquired Services Apply To Receivables Of More Than 1,000 Euros. The City Handles The Collection Of These Smaller Claims Itself. The Services Concern Public Law And Private Law Claims. The Customer Groups Are Both Private Individuals (Including Consumers) And Corporations. The Procurement Applies To Receivables That Fall Due After The Service Is Put Into Use. Previous Receivables Are Not Transferred From The Previous Service Provider To The New One. In Addition To Debtors Located In Finland, Voluntary Collection Applies To Debtors Located Abroad. In Other Respects, Foreign Collection Is Agreed On A Case-By-Case Basis. The Subscriber Does Not Commit To Certain Procurement Quantities During The Contract Period, But To Purchase Services According To The Subscribers Needs. The Subscriber Decides Which Claims It Gives The Service Provider To Collect. The Customer Also Has The Right To Decide On The Collection Of Individual Receivables As His Own Work. The Contract Period Is Two (2) Years. The Contract Can Be Terminated By The Customer With A Notice Period Of Six (6) Months And By The Service Provider With A Notice Period Of Nine (9) Months. The Planned Start Of Service Production Is At The End Of 2026. The Exact Start Date Will Be Confirmed Between The Procurement Unit And The Selected Service Provider Before Signing The Contract. Based On The Procurement, One (1) Service Provider Will Be Selected To Produce The Services. The Object Of The Procurement Is Described In More Detail Below In The Request For Tenders And Its Attachments.