Bids Are Invited For Collection Agency Services

Request For Proposalspurposethe City Invites Proposals From Qualified And Experienced Proponents To Provide Collection Agency Services For The Recovery Of Unpaid Debts And Delinquent Accounts Receivable (The “Services”).The City Uses Collection Agency Services As An Additional Resource In The Collection Of Unpaid Debt And Other Delinquent Accounts Receivable Accounts. Debts May Be Listed With A Collection Agency After The City Has Exhausted All Avenues Of Collection Available To Them.The Total Debt Referred To Collections By The City Over The Period Oct 2021 To March 2026 Was Approximately $5.6 Million. 29% Of Accounts Were Valued Between $1.00 And $100.00, 30% Ranged Between $101.00 And $200.00, And 41% Were Worth $201.00 And Over.The Information Shown In The Above Paragraph Represents Historical Information Only Regarding Fines Or Invoices Issued In Those Years Which Were Eventually Sent To Collections, And In No Way Guarantees The Future Amount Of Debts To Be Referred To Collections By The City.Scope Of Servicesthe Proponent Will Deliver Experienced Professional Services To Meet The Needs Of City Departments Including But Not Limited To The Collection Of The Following Unpaid Items:(A) Parking And Bylaw Infractions;(B) Municipal And Commercial Vehicle Tickets;(C) Library Fines, Charges, And Recoveries; And(D) Parks Recreation & Culture Course Registrations And Facility Rentals.The Proponent Shall Be Responsible For The Following:(A) Locating The Debtor;(B) Collection Of All Outstanding Accounts Placed By The City Department;(C) Collecting The Full Amount Of Debt Plus Accrued Interest, If Applicable (E.G., The Proponent Cannot Negotiate A Different Amount With The Debtor Unless Approved By The City);(D) All Collection Costs (E.G., Credit Checks, Ministry Of Transportation Search); And(E) Complying With All Government Regulations Including The Business Practices And Consumer Protection Act.Addendaif The City Determines That An Amendment Is Required To This Rfp, The City Representative Will Issue A Written Addendum By Posting It On The Bc Bid Website At Www.Bcbid.Gov.Bc.Ca And The City Website At Www.Surrey.Ca (Collectively, The “Websites”), And Upon Posting, Any Addenda Will Form Part Of This Rfp. It Is The Responsibility Of Proponents To Check The Websites For Addenda. The Only Way This Rfp May Be Added To, Or Amended In Any Way, Is By A Formal Written Addendum. No Other Communication, Whether Written Or Oral, From Any Person Will Affect Or Modify The Terms Of This Rfp Or May Be Relied Upon By Any Proponent. By Delivery Of A Proposal The Proponent Is Deemed To Have Received, Accepted And Understood The Entire Rfp, Including Any And All Addenda.All Inquiries Related To This Rfp Should Be Directed In Writing To [email protected]