Bids Are Invited For Ifb/Ps/Doa/2605-1260216/Social Media And Customer Feedback Dashboard

The City Of Atlanta On Behalf Of The Department Of Aviation Will Shortly Undergo A Multi-Step Sealed Bid Process Comprised Of A Prequalification Phase As The Initial Step, Followed By An Invitation For Bid (Ifb) Towards The Procurement Of A Centralized Social Media And Customer Feedback Dashboard For The Hartsfield¿Jackson Atlanta International Airport (Hjaia) Customer Experience (Cx) Division. The City¿S Expectation Is That The Solution Will Aggregate, Analyze, And Visualize Customer Sentiment And Engagement Data From Multiple Social And Non-Social Media Platforms To Enhance Insights, Identify Service Trends, And Drive Operational Improvements. Interested Vendors Will Be Prequalified Based On Relevant Experience, Technical Capability, Compliance With Security Standards, And Solution Readiness.