Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Technical Support Services For The Fee, Contract And Billing Program System (“Hopsys”) In Südwestrundfunk

It Services: Consulting, Software Development, Internet And Support – Technical Support Services For The Fee, Contract And Billing Program System (“Hopsys”) In Südwestrundfunk. The Swr Plans To Outsource The Application Support And Further Development Of Its “Hopsys” Fee System As A “Managed Service” To An External Service Provider (Managed Service Provider, Msp). “Managed Services” Include The Outsourcing Of Operations, Maintenance And Further Development; The Msp Assumes Complete Responsibility For The System. This Also Includes Responsibility For Availability, Stability, Security, Performance, Troubleshooting And Adapting To New Requirements. The Aim Of This Award Procedure Is To Conclude A Managed Service Contract Based On An Evb It Service Contract And The Associated Evb It Service Terms And Conditions With An Initial Term Of 48 Months (Basic Term). In Addition, The Term Can Be Optionally Extended By 12 Months Up To A Maximum Term Of 72 Months. The Extension Options Are Exercised By The Client. The Main Services To Be Provided Are: - Operation And Monitoring: Monitoring System Resources And System Logs, Restoring Operational Readiness (Troubleshooting, Troubleshooting), Maintaining Operational Readiness (Preventative Measures) - Maintenance And Updates, Compliance: Adapting To The Current State Of The Art, Ensuring Compatibility With The Technologies, Interfaces, It Guidelines And Standards Used By The Client (E.G. Architecture, Security) - Support: Providing 2Nd/3Rd Level Support For Fault Analysis And Sustainable Troubleshooting - Further Development: Implementation Of New Functions, Optimization Of Existing Functions, Well-Founded Advice To The Client On The Optimal Implementation Of Further Developments, Operation Of A Test System - Quality Assurance: Requirements, Test And Change Management - Knowledge Management And Documentation: System Documentation, Know-How Transfer Documents - Technical And Technical Advice: Technical And Procedural Advice And Support To The Client In Problem Analysis, Further Development And Optimization Of The System Optional Services Are: - Scaling Of The Scope Of Services To Implement Larger Adjustments And Development Requirements - Scaling Of The Scope Of Services For Application Support Additional Applications Of The Same Tech Stack The Future Contractor Will Be Determined In A Two-Stage, Europe-Wide Award Process. In The First Phase, There Will Be A Public Competition With The Aim Of Identifying Suitable Bidders. In The Second Stage, The Performance Competition Is Carried Out As Part Of A Negotiated Procedure. Phase 1 – Participation Competition: This Participation Competition Serves To Check The Suitability Of The Applying Companies Based On The Suitability Criteria Set Out In The Participation Competition Document (See Chapter 4.2). Interested Companies Can Submit An Application To Participate. Based On The Proof Of Suitability Required By The Client Submitted With The Application For Participation