Tenders Are Invited For Hospitality Excellence, Food Safety, And Customer Service Trainer

Tenders are invited for Hospitality Excellence, Food Safety, And Customer Service" Trainer The training forms part of a local economic development initiative managed by a Local Committee under the Municipality aiming to improve employability, strengthen the quality of food services, and support local restaurants and food production kitchens by enhancing participants practical and professional skills in line with internationally recognized food safety standards and hospitality best practices. The training combines theoretical knowledge with practical applications and introduces participants to HACCP principles and ISO food safety standards. Training Field: North of Lebanon Objectives of the Training The training is expected to enable participants to: Understand the principles of food safety and hygiene in restaurants and food production facilities. Recognize food safety hazards, including biological, chemical, physical, and environmental risks. Apply safe food handling, preparation, storage, and serving practices. Understand the basic principles and requirements of the HACCP system. Increase awareness of international food safety standards, including an introduction to ISO standards relevant to the food sector. Strengthen professional hygiene practices and workplace health and safety. Maintain high standards of cleanliness and hygiene across all customer-facing and food service areas, including dining areas, service stations, production kitchens, and restroom facilities, in accordance with food safety and hospitality best practices. Improve hospitality and customer service skills, including communication, customer satisfaction, and complaint handling. Enhance participants understanding of restaurant marketing and customer attraction through traditional and digital marketing methods. Develop practical skills through real-life exercises and field-based learning activities. Improve participants employability and professional readiness for the hospitality sector. Target Participants Participants will include: Youth seeking employment in the hospitality sector. Restaurant employees. Workers in food production kitchens. Owners of small food businesses. Individuals interested in improving their professional skills in hospitality and food services from Sir Municipality and surrounding communities. Scope of Work The selected trainer will be responsible for: Designing and facilitating participatory training sessions. Preparing training materials, presentations, practical exercises, demonstrations, and case studies adapted to the local context. Delivering sessions covering: Food Safety Fundamentals Food Contamination and Prevention Safe Storage and Temperature Control HACCP Principles and Requirements Personal Hygiene and Workplace Sanitation Service Area, Dining Area, and Facility Hygiene (cleanliness and sanitation of dining areas, food service stations, production kitchens, restrooms, and other customer-facing facilities). Kitchen Health and Safety Procedures Customer Service and Hospitality Skills Communication and Complaint Management Restaurant Marketing and Social Media Promotion Introduction to ISO Food Safety Standards Facilitating practical exercises and supporting field-based application of the training inside participating restaurants and food businesses. Delivering pre- and post-training assessments. Preparing a brief training completion report with participant evaluation and recommendations. Coordinating closely with the project team regarding logistics, scheduling, and participant engagement. Closing Date: Thursday, 06. Aug 2026 Intervention Sector(s): Business & Economic Policy, Food & Nutrition, Safety and Security Remuneration range: > 6000 (USD) [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : https://daleel-madani.org/civil-society-directory/nahnoo-organization/calls/hospitality-excellence-food-safety-and-customer-service-trainer