Tenders Are Invited For European Tender For Customer Contact Center

The Scope Of The Tender Concerns The Provision Of Support In Handling Incoming Call Traffic Regarding The Levy And Collection Of Local Taxes And Woz Valuation At Times When Additional Capacity Is Required, Including Peak Moments Around Assessments, Decisions, Payment Terms, Reminders And Other Relevant Process Moments. The Current Assignment In This Tender Has An Estimated Assignment Value Of € 200,000.00 Excluding Vat Per Year And Therefore A Total Estimated Assignment Of € 1,200,000.00 Excluding Vat During The Entire Term Of Six (6) Years. Please Note: The Estimated Annual Order Value Excluding Vat Is Also The Ceiling Amount For The Annual Costs Of It Management. If The Annual Costs Quoted By The Tenderer In Annex Iii Price Sheet Exceed The Ceiling Amount, The Tenderer Will Be Excluded From Further Participation In The Tender.