Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Support For Sap Ecc And Infralife Systems

It Services: Consulting, Software Development, Internet And Support – Support For Sap Ecc And Infralife Systems. The Máv Szolgáltató Központ Zrt. Digital Solutions General Directorate (Dmfi) Operates The Sap Ecc Enterprise Management System, Sap Srm, Sap Bw 4/Hana (Bi – Data Warehouse), Sap Bpc System For The Máv Group (The Companies That Currently Use The Service Are: Máv Zrt., Máv Passenger Transport Zrt., Máv Pályamöködtessi Zrt., Máv Fkg Kft. And Máv Szolgáltató Központ Zrt.), As Well As The Infralife Rail System Used By Máv Pályamöködtési Zrt. And Máv Págyomöközözi Zrt., Which Uses The Cooperation Of The Winning Bidder For The Operation Of The Systems Under The Conditions Set Out In The Technical Description. The Sap Ecc Enterprise Management System, Sap Srm, Sap Bw 4/Hana (Bi – Data Warehouse), Sap Bpc And The Infralife Systems (In Short And Hereinafter: Inka System Or Inka Integrated Solution) Are Integrated Solutions Introduced For The Máv Group, Which Enable The Application Of Modern Enterprise Management Methods And Appropriate Management Systems. Reason For Procurement: The Operational Tasks Of The Systems/New Modules (Sap Ecc, Infralife, Sap Bw 4/Hana (Bi - Data Warehouse), Sap Srm, Sap Bpc) Introduced Within The Framework Of The Inka Projects - Which Aimed At Renewing The Mission-Critical Business Processes And It Support Of The Máv Group Companies - For The Member Companies/Subsidiaries Of The Máv Group At The L2 Level Of The Máv Szk Digital Solutions Directorate General (Dmfi) Sap And Bi System Operation Directorate, Sap System Operation Organization, However, In Some Cases It Is Necessary To Involve An External Partner In Order To Perform L2 And Typically L3 Level Tasks (Requiring Development And Higher Level Consulting Knowledge). Elements Of The Inka Integrated Solution, Service Areas: O Sap Ecc System (Am, Co, Fi, Mini Hr, Im/Ps, Jt, Mmb, Mmk, Nwfm, Pm, Pp, Qm, Rcm, Re-Fx, Sd, Tr-Cm, Vim, Vz, Wm Modules), O Sap Srm, O Sap Bw 4/Hana (Bi – Data Warehouse), O Sap Bpc, O Infralife System. From The Winning Bidder In The Following Scope: B. Operation - Certain L2 Activities Defined By The Bidder And The Entire L3 Level Operation As Follows: O L2 Level Operation Activities Are All Activities Provided In The Framework Of The Current Error Management, Which Are Performed By The Designated Specialist For Each Module As Part Of The Operation Procedure. This Can Be The Final Solution To The Error Or The Application/Providing Of A Known Workaround For Continuous Operation, While Meeting The Sla Requirements For The Given Module. The Service Provider Performs The Following Activities During The L2 Operation Activity:  Proactive Operation (Implementation Of Planned Operation Tasks That Can Be Scheduled In Advance)  Error Correction (Together With Developer Testing Documented In The Manner Specified By The Customer And Maintenance Of Operator Documentation),  User Support O Service Provider Is The L3 Level