Tenders Are Invited For Systems Support Services – Comprehensive Management Of The Mivau Specialized User Support Center Within The Framework Of Information Technology Services. Cesus

Systems Support Services – Comprehensive Management Of The Mivau Specialized User Support Center Within The Framework Of Information Technology Services. Cesus. The Purpose Of The Contract Is The Contracting Of The Service For The Management Of A Specialized Cesus User Support Center, For The End-To-End Management Of Incidents, Requests And Queries, Through Email, Telephone Attention And On-Site Support, Of The Computer Infrastructure Of The Workplace, Support And Attention To Users In Videoconferences, In Addition To A First-Level Assistance Service For The Applications Of The Ministry Of Housing And Urban Agenda And Common Services Of The Aead, Being Therefore The Single Point Of Entry For Contacts Related To The Services. Ict Offered By The Information And Communications Technologies Division. The Users Targeted By The Service Will Be Internal, Within The It Environment Of The Ministry Of Housing And Urban Agenda.