Tenders Are Invited For Software Programming And Consultancy Services – Market For The Supply, Integration, Implementation And Maintenance Of The Is Desma Information System Relating To Sales, Customer Knowledge, The Integration Of Marketing Solutions And The Valorization Of Data

Software Programming And Consultancy Services – Market For The Supply, Integration, Implementation And Maintenance Of The Is Desma Information System Relating To Sales, Customer Knowledge, The Integration Of Marketing Solutions And The Valorization Of Data. This Contract Covers The Supply, Implementation, Integration And Maintenance Of An Integrated Is Called Si Desma 2030 And Associated Equipment, Covering The Functional Areas Defined In The Pfd, Such As: - Management And Sale Of Ticketing (Shows/Visits/Activities) And Associated Products (Donations, Cancellation Insurance, Programs, Etc.) On All Digital And Physical Sales Channels, Including The Associated Payment And Security Bricks, For All Onp Audiences, - The Management Of Tools For Reception And Ticketing Control Staff On The Site, - The Collection And Consolidation Of Information In A Data Warehouse, - The Provision, Via Ad Hoc Tools (Api, Widgets, Etc.) Of This Data: - For The Cdp Type Customer Knowledge Platform Associated With An Automated Relationship Marketing Platform, - To The Decision-Making Tool For Developing Dashboard Reporting, - To Another Opera Is Or Partner In Particular The Web Platform Operadeparis.Fr - The Integration Of Data And Functionalities For Managing Customer Requests And Complaints, - The Management Of Intra And Extra Data Exchanges Si Desma 2030. Certain Functionalities Of The System May Be Used By The Paris National Opera And By Any Partner Linked To The Opera, In Particular The External Call Center, The Arop (Association Pour Le Rayonnement De Lopéra National De Paris) And Other Opera Service Providers