Tenders Are Invited For Collection Agency Services – Collection, Objection And Appeal

Collection Agency Services – Collection, Objection And Appeal. Procedure Tender Through The European Open Procedure In Accordance With The (Amended) Public Procurement Act 2012. Client The Client For This Tender Is The Municipality Of Breda. For More Information About The Municipality Of Breda, Please Refer To The Municipalitys Website: Www.Breda.Nl. Assignment One Of The Tasks Of The Municipality Is Parking Enforcement. The Municipality Of Breda Carries Out This Enforcement Itself. Scan Cars Have Been Used Since 2019. Additional Tax Assessments Are Issued. These Additional Taxes Must Be Collected. This Request Concerns The Imposition And Collection Of Additional Tax Assessments Issued By The Municipality For Both Dutch And Foreign License Plates. Furthermore, Objections Can Be Raised Against These Additional Assessments. The Handling Of These Objections And The Handling Of Any Subsequent Appeals Are Also Part Of This Assignment. The Figures For 2024 Are Indicative. This Concerns The Following Numbers Of Nhas: Dutch License Plates: 110,000 Belgian License Plates: 11,000 German License Plates: 1,500 Other Country License Plates: 5,000 27,755 Objections Per Year 88 Appeals Per Year. The Indication Of The Expected Numbers Is Derived From The Current Situation. It Is Emphasized That The Size Is An Indication From Which No Rights Can Be Derived. The Actual Size Of The Assignment May Therefore Deviate Positively Or Negatively From The Stated Indication. An Effective Periodic Reporting Of The Activities Carried Out Is Also Part Of The Scope. The Municipality Expects The Party To Be Contracted To Respond To New Developments And Changes In Legislation And Regulations. For Example, This Party Communicates Proactively When Collection In Multiple/New Countries Becomes Possible. The Party To Be Contracted Sends The Nhas, Whereby The Design Is Created In Collaboration With The Municipality, Including That The Written Nhas Refer To The Executing Party For The Objection Options. This Must Be Done In Text And By Means Of: A Qr To Become Clear. The Municipality Ensures That Reference Is Made On Its Website To The Contractors Objection Options. The Municipality Is Looking For A Party That Can Guarantee Fast And Efficient Handling Of Collection Files And Objection Cases, Where Customer Friendliness Is Of Paramount Importance. Knowing That No One Is Happy From An Additional Assessment, A Customer-Friendly And, Where Necessary, De-Escalating Approach Is Important For The Municipality, Especially In Customer Contacts. The Municipality Of Breda Is Currently Drawing Up A Wheel Clamp Policy. The Municipality Is Currently Engaged In The First Investigative Phase. It Is Possible That More Information About Introducing The Wheel Clamp Policy Will Be Available During The Contract Or Just Before The Contract Is Signed. Lots This Contract Is Not Divided Into Lots: Purpose The Purpose Of This Tender Is To Provide For The Delivery Of These