Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Framework Agreement For Sap Consulting Services In The Hcm Module

It Services: Consulting, Software Development, Internet And Support – Framework Agreement For Sap Consulting Services In The Hcm Module. The Subject Of The Tender Is The Conclusion Of A Framework Agreement For Consulting, Support, Development And Programming Services In The Area Of ​​Sap Hcm, Including In Particular The Ongoing Support And System Maintenance Of The Sap Hcm System, Ensuring Payroll And Time Management, Customizing The Tariff Structure And Supporting Migration Follow-Up Work. The Estimated Order Volume Is Around 100 Person Days Per Year With A Person Day Of Eight Hours. The Framework Agreement Is Concluded For A Period Of Two Years, With The Option Of A Maximum Of Two Extensions For A Further Year Each Time. The Services To Be Provided Include, In Particular, Ensuring The Monthly Payroll For All Employees Of Münchner Wohnen Gmbh, Including Ongoing Monitoring, Error Analysis And Short-Term Troubleshooting. In Addition, Ongoing Customizing Work Is Required For The Sap Hcm Tariff Structure And The Tvöd Wage Type Catalog. In The Area Of ​​Positive Time Management, Error Analyzes And Customizing Work Must Be Carried Out, With A Particular Focus On The Timely Processing Of Urgent Inquiries. Error Analyses, Customizing Work And Further Developments Must Be Carried Out In The Area Of ​​Sap Hcm Workflows As Well As The Self-Service Functionalities Employee Self-Service (Ess) And Manager Self-Service (Mss). Following The Migration Of The Companies Gewofag And Gwg Into A Common Sap System (2025), Further Adaptation Work Is Also Required As Part Of The Data Migration. In Addition, The Scope Of Services Includes The Support Of Interfaces To Subsystems Such As Financial Accounting And The Associated Reporting. The Services Are Predominantly Provided Remotely; On-Site Assignments At The Munich Location Are Scheduled On Average Once A Week And Are Provided Without Any Travel Costs To Be Paid Separately. In The Case Of Critical Disruptions That Endanger Payroll, A Response Time Of Four Hours On The Same Working Day Must Be Maintained; For General Inquiries, A Response Time Of Two Working Days Applies. The Contractor Is Obliged To Provide Complete, Current And Audit-Proof Documentation Of All Services Provided, System Configurations And Changes.