Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Cti (Telefonie-Software)

It Services: Consulting, Software Development, Internet And Support – Cti (Telefonie-Software). (1) The Subject Of The Order Is The Procurement And Operation Of A Web-Based Cti Software (Computer-Telephony Integration) For The Upd Foundations Advisory Telephony. In Detail, The Subject Of The Service Includes: - Two-Stage Setup And Integration: - Stage 1: Provision Of A Browser-Based Cti Standard Software (Software-As-A-Service) With Individual Setup And Configuration In Accordance With The Requirements Of The Upd Foundation In Accordance With The Catalog Of Requirements, Including Training And User Manuals For Administrators And Users - Stage 2: Establishment Of The Technical Integration Capability With The Central Consulting Software (Consultation Cockpit - Individual Development On Open Source Technologies) Of The Upd Foundation Via Open, Standardized Ones Api Interfaces - Ongoing Support And Maintenance (Sla-Based) Throughout The Entire Contract Term - Support For Conceptual And Technical Adjustments To The Configuration After Acceptance Of The Basic Configuration Stage 1 The Contractor Covers Both The Basic Setup Phase 1 And The Technical Support For The Implementation Of Phase 2. In Addition, The Assumption Of Support And Maintenance On The Basis Of A Basic Term Of 2 Years With An Option For 2 Extensions Of 1 Year Each. (2) Details On The Requirements For The Service Are Contained In The 3_Service Description, The 4_Requirements Catalog And The 5_Contractual Conditions.