Tenders Are Invited For Smarthealth Saaj- Mozambique (Hire Services For The Adaptation And Operationalization Of The Smarthealth Platform Through A Company/Startup Legally Established In The Country)

Request for proposals for SmartHealth SAAJ- Mozambique (Portuguese) (Hire Services for the Adaptation and Operationalization of the Smarthealth Platform through a Company/Startup Legally Established in the Country) Closing Date: 27 Jul 2026 Type: Consultancy History Pathfinder is driven by the conviction that all people, regardless of where they live, have the right to decide if and when to have children, free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems to remove barriers to critical sexual and reproductive health services. Together, we expand access to contraception, promote healthy pregnancies, save womens lives, and prevent the spread of new HIV infections wherever the need is most urgent. Our work ensures that millions of girls and women, men and boys, adolescents and young people are able to choose their own paths. Pathfinder International Mozambique, within the scope of the Futures with Choice project, intends to hire a specialized company for the adaptation, contextualization and operationalization of the SmartHealth digital platform, aimed at supporting the Adolescent-Friendly and Youth-Friendly Services (SAAJ). Purpose of the RFP Request a technical and financial proposal for the adaptation, contextualization and operationalization of the SmartHealth digital platform, aimed at supporting the Adolescent and Youth Friendly Services (SAAJ) in Massinga and Maxixe in accordance with the Terms of Reference. Scope of Work Pathfinder International Mozambique intends to hire Services for the adaptation and operationalization of the SmartHealth platform through a company/startup legally established in the country. The selected company must create Smartheath application and create documentation and API integration for SmartHealth technological integration with other platforms in use at MOH. The company is also expected to create a user-friendly tool with Sexual and Reproductive Health (SRH), Family Planning (FP), Gender-Based Violence (GBV) content. Below are the main activities/expected products. 3.1 Technical and functional drawing Revision of the SmartHealth platform in line with the requirements of a SAAJ (virtual) that encompasses comminution functions via text message, voice, and video call. Preparation of an adaptation and operationalization plan Adjusting conversational flows to the SAAJ context It should be an open platform to accept new content 3.2 Adaptation and configuration of the SmartHealth platform Adaptation of the existing SmartHealth chatbot to validated SSR content Adjustment of the risk assessment tool in existing SRSD Configuration of the reference system for: SAAJ do CS de Massinga SAAJ of the CS of Maxixe Telemedicine (depending on the operationalization of the MOH). 3.3 Technological integration Integration with digital platforms (Web) Configuration of the management and monitoring system 3.4 Testing and pilot implementation Technical and functional tests Adjustments based on user feedback 3.5 Training or Capacity Building SAAJ Health Providers Project managers Key actors at the local and central level, including the staff of MOH, the Donor and Pahtfinder 3.6 Documentation System Technical Manual User Guide Progress reports Final report Main Products (Deliverables) Detailed work plan Adaptation and configuration of the SmartHealth platform Adaptation of the existing SmartHealth chatbot to validated SSR content Adjustment of the existing risk assessment tool Configuration of the reference system for: SAAJ do CS de Massinga SAAJ of the CS of Maxixe Functional Risk Assessment Tool Configured Reference System Integrated and tested platform Training sessions held Technical manual and user guide Final report of the consultancy Relevant considerations to be taken into account for the selection include experience, presentation of a comprehensible work methodology, which allows the platform to be put into operation within a maximum period of thirty (30) days. Ethical considerations and data protection The SmartHealth platform will collect and process sensitive personal data of adolescents and young people, a population that requires enhanced protection measures. As such, applicants must address each of the following ethical considerations and data protection standards in their proposal: Data confidentiality and security: The company/startup should include a clear explanation of the technical features built into the product that will protect user data, including how the data is stored, encrypted, and protected from unauthorized access. Data governance and hosting: The company/startup must specify where the collected data will be hosted/stored and which parties will retain access to and ownership of the data during and after the pilot phase. Informed consent: The company/startup must explain how the users informed consent will be obtained and recorded on the platform before accessing the services. Consent for minors: The company/startup must detail its approach to obtaining the consent of the parents, guardians or legal guardians of the minors, in accordance with the Law on the Promotion and Protection of the Rights of the Child (Law No. 7/2008) and the Convention on the Rights of the Child, to which Mozambique is a signatory. Age-appropriate content: The company/startup must confirm that all language and content made available through the platform will be age-appropriate for adolescent users and describe the validation process of the same. Scope of the platform: The company/startup must confirm that the platform will not be used to diagnose or treat medical conditions and describe how the chatbot will stay within ethical boundaries. Escalation protocol: The company/startup must define the protocol that the platform will follow in cases where abuse, violence or suicidal ideas are identified during the platforms interaction with the user, including how and to whom the information will be forwarded and in what timeframe. Human oversight of content: The company/startup should outline the plan for human review of the content and results generated by the chatbot, both before launch and on an ongoing basis during the pilot phase. Duration of the Contract 05 months with the possibility of extension. Payment Terms We foresee the conclusion of a contract with a postponed payment modality, and an exception may be made to negotiate the terms of payment in order to accommodate payments in installments. Pathfinder does not make 100% payment prior to the Provision of the Services. Proposal Guidelines and Instructions The tenderer must submit two proposals, namely: Technique**:** Methodology, schedule, details of the technical team; Financial:***Detailed budget per deliverable, including applicable taxes. All proposals must be signed and valid for a minimum period of sixty (60) days. The proposal should provide basic information about the company/startup, which will be primarily responsible for Pathfinders affairs and relevant service offerings. The proposal must also have a field addressing each of the following areas: Company Profile. Provide the description of the company and its experience. Summarize the qualifications of the Key Company personnel who will perform the required work. Describe the companys material resources available for the execution of activities Provide a detailed history of similar work done previously Vision Describe the Companys technical approach to providing services as set forth in the scope of work. Responsiveness to the scope of work Outline the level of service the company will provide, including how quickly the company will respond to phone calls and emails. Describe any current or past relationships your company may have with Pathfinder or any Pathfinder member. Describe any potential conflict of interest and possible proposed mitigation. Evaluation Criteria When evaluating proposals, Pathfinder will seek the best value for money, rather than the lowest price proposal. Pathfinder will use a two-stage selection procedure: the first stage will evaluate the technical proposal and finally evaluate the cost proposal for the proposals that pass the technical evaluation. Specifically, the selection committee will evaluate each proposal based on the following criteria: Criteria/Weight **Submission of Proposals:-**Pass/Fail a) Was the proposal submitted on time? b) Did he pass the eligibility screening? c) If there is a potential conflict of interest, is there a proposed mitigation plan? **Submission of the documents below:-**Pass/Fail a) Certificate from the Commercial Registry; b) Permit; c) License; d) Model VI NUIT of the company; e) Model I Beginning of activity; f) Certificate of discharge from the INSS; g) Certificate of discharge from the Tax Administration Company/startup skills: 40 a) Ability to use AI- Artificial Intelligence as part of the Platform development process. b) Ability to demonstrate the ability to adapt a platform through a DEMO of a ChatBot. c) The demonstration of the chatbot and the general ability of AI to generate accurate content on Sexual and Reproductive Health. d) Presentation of a regular review plan of the content and feedback generated by the Chatbot. Approach and responsiveness: 30 a) The company demonstrates the ability to provide services compatible with what is requested in the RFP, taking into account cost-effectiveness. b) The proposed deadline for adapting the platform does not exceed 30 calendar days. c) Ability to perform for virtual and face-to-face technical assistance. d) Ability to provide remote work 24 hours a day and 7 days a week. System intercommunicability: 20 a) Ability to develop an open system that allows communic Tender Link : https://reliefweb.int/job/4221217/rfp2442-smarthealth-saaj-mozambique-portuguese