Bids Are Invited For Customer Experience (Ex) And Employee Experience (Ex) Survey Platform

The Customer Experience (Cx) Objective Of This Nrfp Is To Engage A Qualified Vendor To Deliver An Integrated, End-To-End Customer Experience Measurement Solution That Supports Icbc’S Survey And Reporting Needs.For Employee Experience (Ex), The Purpose Of This Nrfp Is To Select An Employee Feedback Solution That:• Provides A Secure, Enterprise Employee Experience (Ex) Survey Platform That Enables Icbc To Continue All Current Survey Capabilities And Modernize Where Beneficial (E.G., Improved Automation, Analytics, And Reporting).• Support Icbc’S Employee Listening Program By Enabling: - Employee Engagement Survey (Census And Pulses) - Diversity, Equity, Inclusion And Belong Measurement And Reporting (Including Intersectional Analysis) - Lifecycle Surveys (Applicant/Candidate, Onboarding, Stay, Exit); And - Ad Hoc And Targeted Employee Research Surveys• Provide Configurable Dashboards And Analytics To Support Insights, Decision-Making, And Action Planning Across Organizational Levels, While Protecting Respondent Confidentiality.• Provide Implementation Support And Ongoing Technical Support (Onboarding, Training, Troubleshooting, And Enablement Of New Features) To Ensure Sustained Adoption And Value.