Expression of Interest For Recruitment Of An Oracle-Certified Firm To Provide Functional And Technical Support For SonabelS E-Business Suite Software

Expression of Interest for Recruitment of an Oracle-Certified Firm to Provide Functional and Technical Support for Sonabels E-Business Suite Software SONABEL operates an Oracle E-Business Suite R12.2 platform in a live production environment, utilizing the following modules: Oracle Financials; Oracle Human Resources; Oracle Inventory Management; Oracle iProcurement; Oracle Payroll; Oracle Procurement Contracts for Oracle Purchasing; Oracle Purchasing; Oracle Self-Service Human Resources. The assessment work will cover, in particular: analysis of the technical architecture (servers, database, high availability, disaster recovery); assessment of Oracle versions, patches, and support levels; performance assessment (AWR/ASH, batch processing, response times); functional assessment of production modules; evaluation of data quality and integrity resulting from the migration; security analysis (roles, access, audit trails); identification and classification of issues (critical, major, minor). Expected deliverables Phase 1: detailed technical and functional assessment report; mapping of issues and risks; prioritized action and remediation plan; implementation schedule for critical fixes. 2. Phase 2 Oracle EBS R12 Support and Maintenance Phase 2 is contingent upon SONABELs formal validation of the assessment report and the actual resolution of critical issues identified in Phase 1. It includes, in particular: Level 2 and 3 functional and technical support; corrective, preventive, and adaptive maintenance; assistance to users and support for critical operations; routine administration of the Oracle EBS platform; knowledge transfer to SONABEL teams. The Oracle EBS platform in question is R12.2, including the following modules: Oracle Financials; Oracle Human Resources; Oracle Inventory Management; Oracle iProcurement; Oracle Payroll; Oracle Procurement Contracts for Oracle Purchasing; Oracle Purchasing; Oracle Self-Service Human Resources. Note: The service provider must provide evidence of its relationship with the vendor, Oracle (partnership, accreditation, or other documentation). Phase 2: Environmental and Social Impact Assessment (ESIA/ESMP) conduct a study of the policy, legal, and institutional framework; identify and analyze project alternatives; describe the baseline environment; conduct a hazard/risk assessment; identify and evaluate environmental and social impacts and risks; conduct stakeholder consultations; analyze the integration of gender and social inclusion; propose measures for avoidance, mitigation, compensation, and enhancement; propose environmental, social, and health & safety clauses for inclusion in the Tender Dossier (DAO); develop an Environmental, Social, Health, and Safety Management Plan (ESMP). Task 3: Stakeholder Engagement Plan (SEP) identify stakeholders relevant to the project; conduct a c mapping of these stakeholders; identifying key issues as well as the various interests and influence of the stakeholders; developing a grievance management system; establishing a communication and stakeholder awareness plan for project implementation. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : Burkina Faso