Tenders Are Invited For Workforce Management Application For Kcc And Civil Affairs

The Municipality Of Utrecht Wants To Enter Into An Agreement With One Contractor For The Supply, Implementation, Management, Maintenance And Further Development Of A Saas Application For Workforce Management Of The Customer Contact Center (Kcc) And Civil Affairs. In Line With The Current Ict Policy Of The Municipality Of Utrecht, The Decision Was Made To Request A Saas Application. With This Scheduling Application, Employees Are Scheduled And Occupancy Is Managed (Traffic Control). Users Of The Wfm Application The Wfm Application Is Expected To Support Approximately 250 Scheduled Employees, Divided Between Kcc And Civil Affairs. In Addition, Approximately 10 Planners/Forecasters/Trafficers Use The Wfm Application For Forecasting, Capacity Planning, Scheduling, Day Management And Reporting. The Application Is Managed By Approximately 5 Functional Managers. 15 Managers And Coordinators Also Use The Available Functionalities, Including Employee Self-Service. The Numbers And Characteristics Mentioned Are Indicative And Aim To Give Tenderers Insight Into The Scale And Complexity Of The Assignment. Purchasing Volume The Size Of The Order Is Estimated At € 750,000 (Excluding Vat). This Concerns The Size For A Term Of Ten (10) Years, Including The One-Off Implementation Costs And The Annual (License) Costs For Use And Maintenance And A Fictitious Item For Additional Services Based On The Specified Hourly Rates And Training. Please Note: The Stated Amount Is Only An Indication Of Future Expenses. The Tenderer Cannot Derive Any Rights From This.