Tenders Are Invited For Market Dialogue – Customer Dialogue And Case Management Solutions

Dfø (Directorate For Administration And Financial Management) Plans To Carry Out Market Dialogue With Suppliers As Part Of The Work To Further Develop Solutions For Customer Dialogue And Case Management. The Background Is Increasing Complexity In The Interaction Between Services, Work Processes And System Support, As Well As The Need For More Holistic User Journeys, Increased Standardization And Automation. Dfø Currently Uses A Central Platform With Extensive Integrations Across The Business. The Purpose Of The Market Dialogue Is To Gain Insight From The Supplier Market In Order To Strengthen Further Needs Analysis, Assess Different Solution Options And Lay A Better Foundation For Any Future Procurement. Dfø Has Not Concluded On The Choice Of Solution Architecture Or Delivery Model. The Market Dialogue Is Carried Out As Part Of Preparatory Work And Does Not Constitute A Competition. Participation Is Voluntary And Does Not Give Any Advantages Or Disadvantages In Any Subsequent Acquisition.