Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Eudi-Wallet Support Organisation Voc - Feedback & Analytics

It Services: Consulting, Software Development, Internet And Support – Eudi-Wallet Support Organisation Voc - Feedback & Analytics. The Subject Of This Tender Is The Awarding Of Services For Voc / Feedback & Analytics From The Eudi Wallet Support Organization (Ewso). The Contractor Builds The Voc Platform, Configures All Feedback Instruments (Post-Interaction Surveys, Ivr-Csat, Nps, Ces, B2b Partner Reviews, Agent Feedback Loop) And Sets Up The Operational Kpi Dashboard And The Pattern Alerting System. The Contractor Supports The Closed Beta Phase (Q4 2026) And The Go-Live Phase (Q1 2027) With Hypercare Support. After An Orderly Transfer Of Knowledge, He Hands Over Operational Sovereignty Over The Voc System And The Analytics Platform To The Clients Internal Team. The Services Include, In Particular, Data Collection In Compliance With Data Protection Regulations (Gdpr, Eu Hosting, Pseudonymization), Api Integration With The Ticket System And The Telephony Infrastructure (See Point 5 Of The Service Description), The Wcag 2.1-Compliant Design Of All Feedback Interfaces As Well As Complete System Documentation, Training Of The Internal Team And A Structured Handover Plan For Independent System Sovereignty.