Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Eudi-Wallet Support Organisation Technische Infrastruktur Der Eudi Wallet Support Organisation (Ewso) - Tooling

It Services: Consulting, Software Development, Internet And Support – Eudi-Wallet Support Organisation Technische Infrastruktur Der Eudi Wallet Support Organisation (Ewso) - Tooling. The Subject Of This Tender Is The Award Of Services For The Technical Infrastructure Of The Eudi Wallet Support Organization (Ewso), The So-Called Tooling. The Contractor Implements, Configures And Puts Into Operation: The Ticket And Crm System, The Knowledge Base And The Faq Portal, The In-App Bot (Or Compatibility With The Clients Internal App Bot Solution), The Telephony And Ivr Infrastructure, The Connection And Compatibility With The B2b Portal: Eudi Hub, The Iam System, The Central Event Log System And The Redaction System. The Contractor Supports The Closed Beta Phase (Q4 2026) And The Go-Live Phase (Q1 2027) With Hypercare Support And, After An Orderly Transfer Of Knowledge, Hands Over Operational System Sovereignty To The Clients Internal Team. The Services Include In Particular The Eu-Compliant Infrastructure ((Iso 27001), No Us Cloud Act Exposure), Wcag 21 Conformity Of All User Front Ends, A Mandatory External Penetration Test Before Go-Live As Well As Complete System Documentation And Training Of The Internal Team.