Software Development Services – Digital Transformation Of Citizenship Acquisition Procedures. The Object Of This Project Is The Overall Digital Transformation Of The Ggis Citizenship Case Examination Procedures, Through The Upgrade Of The Existing Citizenship Case Management Information System, With The Aim Of Fully Serving The Needs And Improving The User Experience Of Citizens, The Staff Of The Ggi As Well As All Collaborating Entities In The Context Of The Collection And Control Of The Necessary Documents And Information. The Main Axes Of The Upgrade Of The Existing Citizenship Information System Are The Modernization Of The Citizenship Case Management System, The Implementation Of A Digital Applicant Box System, Which Will Be Assisted By The Third Party Services Access Subsystems, The Applicant Inquiries Management Subsystem, The User Management Subsystem And The Business Intelligence Subsystem. The Upgraded Citizenship Case Management System Will Be The Central Information System For The Employees Of The Dg Citizenship Services To Efficiently Manage All The Information (Documents, Data, Procedures) Related To The Applicants Cases. In Essence, The Above System Will Upgrade The Existing Citizenship Case Management System, Expanding It In Functionality, Automation, Interoperability And Auxiliary Tools, At The Same Time Upgrading The Security Of The Applicants Data And The Organizations Ability To Intervene At Specific Points In The Process By Utilizing The Provided Configuration Tools. The Upgraded Citizenship Case Management System Will Extract Information And Documents Submitted By The Interested Parties And Third-Party Agencies And Route Them Based On Current Legislation To The Individual Organizational Structures Of The Gis To Process The Steps Of The Process With The Built-In Ability To Use Digital Signatures. The Digital Gateway Will Act As The Central Channel For Dealing With Applicants. Through The Mailbox, The Interested Party Will Be Able To Upload Digitized Documents, Update Existing Files And Make Requests To Third-Party Services, Gathering All The Necessary Information In It, For The Entire Duration That His Mailbox Is Active. In Addition, In Order To Serve Issues And Inform Interested Parties About Their Requests, It Will Be Possible To Submit Questions To The Individual Services Of The Ggi Through The Question Management Subsystem. The System Will Log Peoples Questions And Forward Them To The Gii Services To Be Answered. The Collection Of The Necessary Information And Supporting Documents From Third-Party Services Will Be Handled Mainly Through Interoperability Of The System With The Information Systems Of The Agencies. For Third-Party Services That Do Not Have An Information System That Supports Relevant Interoperability, The Access To Third-Party Services Subsystem Will Be Used. For Her
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