Computer-Related Professional Services – Network Operations Managed Service. The Aim Of The Tender Is To Conclude A Contract For Managed Services For The Clients Lan And Wlan Infrastructure. The Contractor Should Take Over, Operate, Stabilize And Further Develop The Existing Infrastructure In Such A Way That A Resilient, Transparent And Permanently Controllable Network Operation Is Created. The Service Must Take Into Account The Requirements Of A Kritis-Related Hospital. The Contractor Must Be Able To Handle Failures, Disruptions, Changes And Safety Events Taking Into Account Clinical Operational Processes. This Includes Short Escalation Channels, Reliable Service Times, Structured Documentation, Clear Communication Channels And A Qualified Technical Team. A Key Goal Is To Reduce The Dependence On Individual Knowledge And Manual Operating Processes. The Contractor Must Set Up Standardized Operating Procedures, Check And Update Existing Documentation And Make The Service Quality Measurable.
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