Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Eudi-Wallet Support Organization Bpo-Based Contact Operation - Contact Center

It Services: Consulting, Software Development, Internet And Support – Eudi-Wallet Support Organization Bpo-Based Contact Operation - Contact Center. The Clients Support Organization Is Divided Into Four Support Levels. The Services Of The Order To Be Awarded Here Address Level 0 And Level 1 Support (Self-Service And Initial Contact). The Self-Service Includes The Tasks Faq Portal, Knowledge Base, Automated Chatbot, In-App Help, Guided Tutorials, Primary Scaling Level Through Ai Expansion. First Contact Means Being The First Point Of Contact Across All Channels: General Questions, Simple Technical Support, Credential Questions, Rp Onboarding Requests, And Finally Live Agent And Live Chatbot Operations. Operational Control, Internal Quality Assurance, Governance And Escalation Management Remain Entirely With The Client (Head Of Support Organization & Internal Core Team). The Contractor Acts As An Externally Commissioned Service Provider Under Clear Contractual Quality And Data Protection Controls.