Tenders are invited for Trainer Youth Functional Skills: Business English for Customer Service & Sales Closing Date: Saturday, 27. Jun 2026 Intervention Sector(s): Children & Youth, Education, Training & Capacity Building Remuneration range: < 1000 (USD) Duration of Contract: 12 days - 48 hours Call for Trainer Youth Functional Skills: Business English Under the UNICEF Lebanon Learning to Earning (L2E) Programme, implemented by PI Foundation, we are seeking an experienced and qualified trainer to deliver a Youth Functional Skills: Business English Programme for 20 vulnerable Lebanese and non-Lebanese youth enrolled in the Customer Service & Sales Track in Chouf between July and September 2026. The training aims to strengthen participants practical English language skills required for customer-facing roles and sales environments, enhancing their employability and workplace readiness. Scope of Services The selected trainer will deliver a 12-day Business English training programme targeting vulnerable Lebanese and non-Lebanese youth aged 1629 years enrolled in the Customer Service & Sales Track. The training will focus on developing practical English communication skills used in professional customer service and sales settings. Training sessions will be delivered in person according to a schedule agreed upon with PI Foundation. Training Objectives The programme aims to enable participants to: Communicate effectively in basic workplace English Build confidence when interacting with customers in English Use professional vocabulary related to customer service and sales Improve listening and speaking skills in workplace situations Handle customer inquiries and requests professionally Conduct basic sales conversations in English Develop written communication skills for workplace use Enhance overall employability through improved language proficiency Key Topics to be Covered Module 1: Foundations of Workplace English Introduction to professional communication Common workplace vocabulary Greetings and introductions Building confidence in speaking English Module 2: Customer Service Communication Welcoming and assisting customers Asking and answering questions Understanding customer needs Telephone and online communication basics Module 3: Sales Communication Skills Product and service descriptions Explaining features and benefits Recommending products and services Handling customer objections Module 4: Workplace Interactions Communicating with supervisors and colleagues Participating in meetings and discussions Giving and receiving instructions Professional etiquette and workplace language Module 5: Written Business English Writing simple emails and messages Customer follow-up communication Completing workplace forms Professional written communication basics Module 6: Job Readiness in English CV and job application vocabulary Interview preparation and practice Mock interviews Workplace scenarios and role plays Training Methodology The trainer is expected to utilize interactive and practical approaches, including: Speaking and listening exercises Role plays and simulations Customer service scenarios Sales conversation practice Group activities and peer learning Vocabulary-building exercises Mock interviews and workplace simulations The programme should emphasize practical language use over grammar-heavy instruction. Qualifications and Requirements This call welcomes applications from independent consultants or legal entities based in Lebanon. Applicants should demonstrate: Degree in English Language, Education, Linguistics, Translation, TESOL, or a related field Proven experience teaching Business English, English for Specific Purposes (ESP), or workplace English Experience working with youth and vulnerable populations Familiarity with customer service and sales terminology and workplace requirements Strong facilitation and communication skills Experience using participatory and learner-centered methodologies Fluency in English and Arabic Expected Deliverables The selected trainer will be responsible for: Preparing and adapting Business English training materials Delivering the full 12-day training programme Conducting participant assessments as required Monitoring attendance and engagement Coordinating closely with the PI Foundation project team Submitting attendance sheets and training documentation Providing a final report summarizing implementation, participant progress, challenges, lessons learned, and recommendations How to apply Interested candidates should submit: Updated CV Brief description of similar trainings previously delivered Technical proposal outlining the proposed methodology Financial offer using the attached quotation template Applications should be sent by email to
[email protected] with the subject: "Learning to Earning Business English Trainer (Customer Service & Sales) 2026" Due to the expected high volume of applications, only shortlisted candidates will be contacted. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : https://daleel-madani.org/civil-society-directory/pi-foundation/calls/l2e-call-trainer-youth-functional-skills-business-english-customer-service-sales
