Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Toll Business-Call Center-2026

It Services: Consulting, Software Development, Internet And Support – Toll Business-Call Center-2026. Ii.1.4. The Tasks Specified In Subsection Must Be Performed According To The Following Quantities Within The Framework Of The Framework Contract, Regarding The Operation Of The Call Center And Customer Service Voice Recording, As Well As The Implementation Of Individual Developments, During The Twelve-Month Period Following The Introduction, Which Fixed Period Can Be Extended Once By Another Twelve Months. A. Introduction Of Call Center And Audio Recording System - 1 Unit, B. Monthly Operation Of The Implemented Call Center System 3,840,000 Operator Minutes, C. Borderline Appointment Booking Call Center Operation - 5,000,000 Operator Minutes D. Nmf Call Center Operation - 720,000 Operator Minutes E. Magyar Közút Nonprofit Zrt. - Toll Business Call Center Development - 100 Hours F. Borderline Appointment Booking Call Center Development - 120 Hours G. Nmf Call Center Development - 30 Hours H. Monthly Operation, Support And Error Correction Of Voice Recording System Per Administrator Window - 672 Pcs I. Monthly Operation And Support Of Work Time Registration System (Mnr) - 12 Months (Which Can Be Extended By A Further 12 Months To 24 Months) With Regard To The Call Center Of Nemzeti Mobilpätsäti Zrt., Which Has A Contractual Relationship With The Tenderer, And At The Current Headquarters Of The Tenderer (The Tenderers Registered Office Is 1134 Váci Út 45/B.), The Tenderer Undertakes To Order 70% Of The Total Quantity At The Tenderers Call Center Calls, In The Voice Recording System Of The Personal Customer Service, Approximately 10,000 Calls Are Handled (Voice Recording) Per Month.